Issues editing Word documents with Dropbox

[megx]

Hi 

I have for ages had the practice of going outdoors and editing word documents stored in dropbox on my phone or tablet with Microsoft Word app

This has always worked like a dream, any changes would be automatically saved with no error messages and synced to all devices.

Now I am getting error messages about "changes made by other user, your file can't be saved"  or "can't upload file" sometimes AFTER I've done a stack of work in that file, so all those edits are lost.  Or the file will open "read only" !

It seems I have to save a new version with a new name every time I open a file on my phone before I can be sure it will do edits without some drama or other.

Dropbox folder on my computer is working perfectly.

This is driving me insane as  I do this work every day, and had no issue til now. 

Any ideas?

[KitchenMagic]

It does seem like this is in fact the case. Please do follow up with Microsoft directly. Their CS are near nonexisitant and many of us rely on this API connection. 

[SandersKev]

Hi Frank, it took me a while as saving worked again for a couple of days but I got my screenshots I can't see any way to open a ticket from the website you are directing us to though. How would I go about doing that?

[Chris_J]

Hello, SandersKev

You can submit a Support Ticket here: https://www.dropbox.com/support

Good Luck

[SandersKev]

From that page I can only send an e-mail using a contact form that does not appear to allow for images to be uploaded, use twitter or come back to browsing the forum. Am I missing something?

[Frank_S]

Hi @SandersKev,

When opening a support ticket at http://www.dropbox.com/support you'll get a reply via email, which you can attach screenshots to when replying. Alternatively you can place screenshots in your Dropbox account, create shared links and then include those links on the email form when submitting initially. 

I've followed up internally on this and our engineering team are already in the process of talking to Microsoft about this issue, so no new support tickets are required for us to investigate this. As soon as we have an update on a fix for this issue we'll update this thread. 

Thanks!

Frank

[SandersKev]

Thanks for clearing that up Frank, in that case I'll refrain from sending in a ticket for this for the time being.

Have a great day,

Kevin

[KitchenMagic]

Thank you, Dropbox!

We really apprciate you following up with Microsoft on this. Their support team is less than helpful and this issue is very important to many of us. 

[Eja99]

After the last Microsoft Word update mine is now syncing again. I'll update here if that changes. 

[Skab_]

Hi. I’m having problem when I’m trying to open file in Microsoft Word using iPad . A message popped up saying that ‘Cannot find file. The location changed since you last opened the file.” 

When I’m trying to open Dropbox through Microsoft Word, it appears ‘Cannot connect to server.’ FYI, the internet signal is good. I already uninstalled and reinstalled the Dropbox but this problem remains unsolved. 

However, the same file can be opened in Microsoft Word using android. I have no idea what should I do to solve this problem. Hope anyone can help me on this. Thank you.

[Sanchez]

Hey @Skab_, welcome to our community! 

I’ve moved your post to this thread, as the issue appears to be related. 

Our team is investigating this with the folks over at Microsoft, and they hope to have it resolved soon. 

I suggest that you submit a support ticket here, so that our team can have a closer look at your issue, and send it on to our specialists if necessary. This is also a good way to get notified when there’s an update on the issue
 

Thanks!