cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to make sure we keep you updated on the ideas that other users have shared here on the Community? Us too! Check them out over here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

Issues editing Word documents with Dropbox

Re: iPad Pro upload failed from Microsoft word

Jay
Dropboxer
Thanks for that. Are you on WiFi when making this change? 
 
Were you using the Office Online web-based version, or the installed Word app on your iPad?
 
I’d recommend all users to forward details about this to our team here in order for us to investigate this matter further? Thanks!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: iPad Pro upload failed from Microsoft word

Eja99
Helpful | Level 6

Thanks Jay. I was using the installed word app. When making the edits I was offline, and then when I reconnected to the internet there was an erro saying changes could not be uploaded and I had to save a copy of the document. If I am online the entire time then theres no issue.  

 

 

Re: trouble editing word documents with Dropbox App

Chris_J
Super User

Yikes, so sorry you are having this issue.  I would suggest opening up a Support Ticket on this https://www.dropbox.com/support

I will try to escalate this.  Sorry I don't have a clue 


-------------------------


if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: trouble editing word documents with Dropbox App

Frank_S
Dropboxer

Hi @megx

 

My name is Frank and I’m a member of the Dropbox specialist team. I'm sorry to hear that you're having trouble with saving files to your Dropbox account! 

 

Can you let me know where you are seeing those error messages; Do they display within the Microsoft Word app itself or in the Dropbox app? A screengrab of the error would be really helpful for us to understand the source of this problem too. Thank you in advance!

 

Regards,

Frank

Re: iPad Pro upload failed from Microsoft word

Jay
Dropboxer
Interesting… Could you send us an email here in order for our support team to investigate this matter further?
 
Any extra details you can provide there would be great!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: iPad Pro upload failed from Microsoft word

Anicestorm
New member | Level 2

I am having the same issue! I’ve noticed it for a month, but it has escalated and now I can’t even make a simple comment in a word document without triggering this error. Please help! I am a novelist and I can’t constant be renaming a document for every sentence.

Re: iPad Pro upload failed from Microsoft word

Eja99
Helpful | Level 6

Update, now is no longer syncing with with Dropbox even when connected to wifi. I have to save a new copy each time I make changes. Dropbox support indicated it was a Microsfoft issue, but I still haven’t been able to resolve. 

Re: iPad Pro upload failed from Microsoft word

Sanchez
Dropboxer
I think we should go with @Jay’s suggestion, and get your cases into our support system for further review. If you haven’t already done so, please submit your tickets here, so our team can take a closer look. 

Thanks!

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: iPad Pro upload failed from Microsoft word

Eja99
Helpful | Level 6

Hi Sanchez, I did that. The response was that it’s a microsoft issue. I haven’t been able to get any resolution from Microsoft either. 

Trouble updating Excel files from Android

SandersKev
Explorer | Level 3

I am using dropbox on a PC (windows 7, no issues there) and a OnePlus 3T phone, running Android 8.0.0. I have an excel file in my dropbox that I like to update (and have been updating for a while) on both the devices, however lately I've been encountering issues when attempting to update it from my phone.

 

I appear to be unable to use the "save" function but am able to "save as", hence I am unable to update/replace the existing file from my phone. The file is not open on my PC, nor has it been marked as read-only on any device. Saving from PC works just fine.

 

Any ideas as to why my phone is suddenly unable to update/replace the file and thus has me save copies all the time?

Who's talking

Top contributors to this post

  • User avatar
    GloriP Helpful | Level 5
  • User avatar
    MickeNy Explorer | Level 4
  • User avatar
    megx New member | Level 2
  • User avatar
    bwoj New member | Level 2
What do Dropbox user levels mean?
Need more support?