Some Word Documents wont open!

[Rich]

What's the error message that you're getting?

[Mark]

Can you post exact software version numbers?

[Chris_Williams]

No Error, just has the loading icon. Just keeps spinning. I can open PDF files no problem.

[Chris_Williams]

IOS Version 11.2.5

Android Version Oreo 8.1

Drop Box App IOS 82.2

Drop Box App Android 82.2.2

[dbeato]

Are you using the Microsofr Word Application from The appstore or preview?

[Chris_Williams]

Using Word application, which is also on most recent version.

IOS Word = 2.10

Android word = January 17, 2018 (most recent update released for android)

[Admacdonald]

Hi, am checking to see if there's any resolution on this issue...

[Frank_S · Accepted solution]

Hi all,

As Sanchez mentioned, as the problems are occurring from within the Microsoft applications this sounds like an issue on their side. We'd still like to help get this one resolved, so to try and fix sync issues I'm going to ask those affected to try unlinking and relinking their Dropbox account from the Microsoft Office mobile app:

https://help.dropbox.com/desktop-web/microsoft-office-faq#unlink/relink

To unlink a Dropbox account from an Office Mobile app:

1. Open the Office Mobile app.
2. Tap the folder icon.
3. From the list of places, tap and hold Dropbox.
4. Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app.

To re-link a Dropbox account to an Office Mobile app:

1. Open the Office Mobile app.
2. Tap the folder icon.
3. Tap Add a place.
4. Tap Dropbox.
5. Tap Allow next to the Dropbox account listed (if you're already signed in to the Dropbox app). Or, to link a new Dropbox account, tap Use a different account. You'll be directed to a browser window where you can enter the credentials for the Dropbox account you'd like to connect.

Let me know if this helps to resolve any issues with syncing files to Dropbox from within the Microsoft Office app!

Frank

[SandersKev]

My appologies for the late answer here. I have just downloaded the latest update to Excel as it appeared in the playstore and at a first glance, the problems appear to have gone away. Now let's hope they do indeed stay away

[KitchenMagic]

Sanders, were you having the same issue on Android and an update in the playstore fixed it?

The last update on the appstore of iOS was 2 weeks ago, hoping a fix turns out soon!