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Photos are gone, files on Dropbox are empty
Hello
i have the dropbox basic abo. It is connected to my computer because of my pictures. I do a photobook on my computer. So now i wanted to add some new pictures to the book and 530 pictures are...
Mark
Super User II
Super User IIWhat is www.dropbox.com/events showing? Note if your account is full it wont sync. So any files you added OVER quota wont sync.
Your files should be available if you click on the Dropbox icon and then the folder icon.
Dear Mark
thank you. the events showed that my dropbox is full since 2021. I know that. I dont care if not everything is synct. But some files are empty on the dropbox AND on my computer desktop. How can that happen? Does Dropbox delet things for more space? can I solve that problem with more space?
Thanks Linda
- Mark
So yes, Dropbox will delete things if you are over quota as per its T&C's: https://help.dropbox.com/storage-space/over-quota
Can you do a search for file names on your computer to see if they are there?
Hey Mark
no, they are not there at all. I couldnt find them.
BenDBXCommunity Manager
Hi LindaH22,
I wanted to check in on whether or not you were still having trouble with your files. I had our engineering team look into it, and you should be able to restore any deleted files on your account as long as you have the space. If you're over your storage quota, you can do this by upgrading to a plan with sufficient storage and restoring your deleted files.
Let me know if you need any further assistance!
Thanks,
Ben
Thank you Ben
so I do an upgrade and then? How do I get my files back? How can I restore them?
