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Restore Permanently Deleted files w. basic account

Restore Permanently Deleted files w. basic account

plopat
New member | Level 2
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I permanently deleted several folder which I shared with others, assuming they had downloaded the file.   With a basic account, how can I restored these files so that all parties can access them again?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
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They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently. 


 


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3 Replies 3

Mark
Super User II
Go to solution

Hi @plopat 

 

You cannot I'm afraid. Once things are permanently deleted they are exactly that - permanently removed. The only way to recover now is from devices not sync'd to Dropbox or your own backups.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

plopat
New member | Level 2
Go to solution

Oh no!    I thought Dropbox saved these files for 30 days?  That is what I was reading ...

 

Mark
Super User II
Go to solution

They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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    Mark Super User II
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    plopat New member | Level 2
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