Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
I permanently deleted several folder which I shared with others, assuming they had downloaded the file. With a basic account, how can I restored these files so that all parties can access them again?
They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi @plopat
You cannot I'm afraid. Once things are permanently deleted they are exactly that - permanently removed. The only way to recover now is from devices not sync'd to Dropbox or your own backups.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Oh no! I thought Dropbox saved these files for 30 days? That is what I was reading ...
They do save files for 30 days. But, not if you permanently delete them. If you'd just deleted and did nothing else you'd be able to recover, but, as you permanently deleted as soon as you do that it does exactly as it says - deletes permanently.
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!