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Restoring files deleted/moved within the last 12 hours (like a time machine backup)?

Restoring files deleted/moved within the last 12 hours (like a time machine backup)?

Tilia
New member | Level 2
Go to solution

Hi all,

 

when installing her new computer, one of my colleagues accidentally deleted and moved folders/files, and then tried to restore. As a result, it looks very messy, with many things in the wrong locations and long-deleted files showing up again. 

 

Is there a way to restore dropbox back to the state it was 12 hours ago, like a timemachine backup?

 

Or do we have to do this manually, going through each folder, checking its location and deleting all the files/folders that were already deleted a long time ago?

 

Thanks a lot for any help!

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution
You can do it in one go via https://www.dropbox.com/help/security/recover-deleted-files-folders

However, if there are lots you may need to get support to do it (if its too many for you to do the recover options wont appear).

You can log a ticket at www.dropbox.com/support and track at http://dropbox.zendesk.com

 


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View solution in original post

5 Replies 5

Mark
Super User II
Go to solution
You can do it in one go via https://www.dropbox.com/help/security/recover-deleted-files-folders

However, if there are lots you may need to get support to do it (if its too many for you to do the recover options wont appear).

You can log a ticket at www.dropbox.com/support and track at http://dropbox.zendesk.com

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Tilia
New member | Level 2
Go to solution

Many thanks! 

 

Can support also restore file locations (move them back to their original place)?

Mark
Super User II
Go to solution
Yes they will literally roll everything back to how it was when at the point its asked for 🙂

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Tilia
New member | Level 2
Go to solution

Perfect, thank you!

FritzMiller
Explorer | Level 4
Go to solution

Hi Mark. Do you know how long this normally takes?

 

 

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    FritzMiller Explorer | Level 4
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    Tilia New member | Level 2
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    Mark Super User II
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