cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
What’s new: end-to-end encryption, Replay and Dash updates. Find out more about these updates, new features and more here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When infected with a virus

When infected with a virus

Yuki-sit
Explorer | Level 4
Go to solution

Hello, I'm a MacBook user.

Sorry, I need your help.

I'm a MacBook user.

I had a suspicion of a virus infection.

It may have been an hour or so between the time of the possible infection and the network shutdown.
During that time, my dropbox was online.

After that, I initialized my Mac, just to be safe.

After the initialization, I'm wondering if I should connect my Mac to Dropbox again.

I'm also worried about the virus spreading to other members who were sharing folders in the dropbox.

I would like to know about the possibility of virus infection to the dropbox folder and the possibility of virus spread to other folders.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi @Yuki-sit 

 

If your files are local to your machine and your machine is infected its very likely that its in Dropbox. Before reconnecting etc. you need to make sure your device is clean and has no viruses/malware. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

2 Replies 2

Mark
Super User II
Go to solution

Hi @Yuki-sit 

 

If your files are local to your machine and your machine is infected its very likely that its in Dropbox. Before reconnecting etc. you need to make sure your device is clean and has no viruses/malware. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Yuki-sit
Explorer | Level 4
Go to solution
Thank you for your answer.

I scanned my computer and all of my dropbox shared folders with Windows Defender and Kapelsky software.

No problems were found.

Thank you very much.
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Yuki-sit Explorer | Level 4
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?