Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

anjali_cloudlock's avatar
anjali_cloudlock
New member | Level 2
4 years ago

Download error coming in for malwares

Hi, Sometimes we are also not able to download malware files which we upload for our product. We are getting following error 409 Conflict b'{"error_summary": "path/restricted_content/...", "...
Developers
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

A 'restricted_content' error from /2/files/download means:

restricted_content Void The file cannot be transferred because the content is restricted. For example, sometimes there are legal restrictions due to copyright claims.

If the file is marked restricted like this, you will not be able to use the Dropbox API to download it.

anjali_cloudlock's avatar
anjali_cloudlock
New member | Level 2
4 years ago

Hi,
Is there any work around to Bypass this restriction or acknowledge and continue download, since this affects the key feature of our product.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No, unfortunately the API does not offer an option to bypass that error.

    • anjali_cloudlock's avatar
      anjali_cloudlock
      New member | Level 2
      4 years ago

      Hi,
      Please let us know why suddenly it started giving this restricted error. We started seeing this error from 9:50 PM Monday 27th September (IST).

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        It sounds like the file(s) you're referring to were not marked restricted prior to that time.

About Discuss Dropbox Developer and API

Node avatar for Discuss Dropbox Developer and API
Explore Dropbox Developer & API discussions with developers like you.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!