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Anybody else getting intermittent 500 error responses from Dropbox Paper?

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Anybody else getting intermittent 500 error responses from Dropbox Paper?

Explorer | Level 4

I am using the Dropbox Paper endpoint: https://api.dropboxapi.com/2/paper/docs/download but today, for whatever reason, am getting ~5-10 500 responses (over the course of downloading ~50 documents). This has never happened before, nor do I see any status issue being reported on the Dropbox Status page - Paper is still in the green.

 

I even increased the time between requests that were being made to the API to 5 seconds, without any success.

 

Maybe somebody else has had a similar issue and knows what I need to do to resolve it, or if I should just expect normal service to resume in a day or so. Any responses are appreciated!

1 Accepted Solution

Accepted Solutions
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Re: Anybody else getting intermittent 500 error responses from Dropbox Paper?

Dropboxer

Thanks, that's helpful. Yes, it looks like these were related to a server issue on our side, but should be back to normal now. Please let me know if you see this come up again though.

View solution in original post

4 Replies 4
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Re: Anybody else getting intermittent 500 error responses from Dropbox Paper?

Dropboxer

Thanks for the report! Can you please share a few X-Dropbox-Request-Id response header values for these failures? That will help me look into this for you. Thanks in advance.

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Re: Anybody else getting intermittent 500 error responses from Dropbox Paper?

Explorer | Level 4

Sure!

 

- bd202224737c93cba14df64730f85513

- c45700f0cabb98c0f02e90b5f2adc083

- 5e7122a23c06a512418d06da3c1f6853

 

I was able to work around the issue this weekend by adding a retry mechanism to my API calls - however, I believe a deploy was done on your part perhaps an hour ago, as after I got the ids I added here, I was unable to repro the 500s even without the retry mechanism.

Highlighted

Re: Anybody else getting intermittent 500 error responses from Dropbox Paper?

Dropboxer

Thanks, that's helpful. Yes, it looks like these were related to a server issue on our side, but should be back to normal now. Please let me know if you see this come up again though.

View solution in original post

Highlighted

Re: Anybody else getting intermittent 500 error responses from Dropbox Paper?

Explorer | Level 4

Thank you! Will do.

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