Application connected to DropBox lost connexion

[Pixcel]

Hello all,

I have a problem with an application (ISaveMoney) connected in my Dropbox account with Android smartphone.

I can connect into DropBox through this application.
I can see DropBox datas and create datas in DropBox through this application.
This application is into "allow application" in my Dropbox account.

But about every 4 hours, the connexion to DropBox in the application is lost and I must login again into DropBox through the application... I do that everyday...

I have some other applications linked with DropBox like MS Office and I don't need to login every 4 hours into DropBox through these applications.

Can someone explain to me how the application connected in Dropbox works? I contacted the support from the application and they talk about a token but I don't know how it works and I think I can't do nothing myself?

Thanks in advance

[Здравко · Accepted solution]

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@Pixcel wrote:

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Can someone explain to me how the application connected in Dropbox works? I contacted the support from the application and they talk about a token but I don't know how it works and I think I can't do nothing myself?

...

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Hi @Pixcel,

Yes, your information is correct. Most probably it's going word to an old version of your application. In past Dropbox used to authenticate application connection with one type of token (long lived access token). Recently this type of authentication becomes deprecated and now it's dropped already. Despite existing tokens are keep valid, new can't be created! In present new type of access token is used for long time application links (refresh token). You don't have to be aware of details, but if your application support only the old authentication type and you unlink it, on next link the regular token will be valid only for 4 hours (as you are signaling). Try update your application to latest available version. Let's hope the missing feature has been added there. If you are having the same issue still after update, contact the application's (ISaveMoney) developers and signal to them. Only they can fix it (if it is not yet); you can't do anything but signaling.

Hope this clarifies matter.