Cannot authorize desktop app, desktop/oauth2 always return 500

[lorenzomilesi]

Hi.

I've a weird issue with a single Dropbox installation: I'm unable to authorize the desktop app. I tried resetting cache several times, changing browser, whatever... 

I also tried different wifi, same result.

The user profile doesn't have anything special, we have a limitation of 2 devices per user, but they have none associated.

I don't know what else to check, hints are welcome.

Posting below a request detail, in case a Dropboxer can have a look.

thanks

Date: Wed, 20 Mar 2024 11:19:48 GMT

client_id=0y80pawf201e3if
code_challenge=8M_5CFzz5lxLI0VXHkulVyFHiml__XXXXXXX
code_challenge_method=S256
redirect_uri=https%3A%2F%2Fdropbox.com%2Fdesktop%2Foauth2
response_type=code&state=XXXXXXXX

[Greg-DB]

Server-side errors like this can be transient; can you try again to check if you're still seeing this issue?

If you are still seeing this, can you try reloading the page several times with the browser developer tools open, and copy and share several (say 5-10) 'X-Dropbox-Request-Id' response header values from the network tab for the /oauth2/authorize request? Thanks in advance!

[lorenzomilesi]

Hi Greg, thank you for the reply. Here they are, all error 500

171d3fa765fc4807ba8bd45405fe16e1

c35bc3ebdc4f458ba623c5dbee875215

04cf146ab2384011943286b7f95be748

b2aaaad828154581a5734fa6b60963ee

382d4ab6551f48bf9ed1f962c6c124e8

ead96ee4b18041e89e517bff88dd9c9e

5e00c9fcc154492397ff873d0c59559a

20ce3934b86143b2a3d096920b4a3662

fa0c1ca2574044e3a990713f31babc1a

dda1c985c5f640ceac4ccc3c35b5dc89

85ae9d90001c4002a5c48d168d446983

c96d095247bc4915a90385a750cac098

df674da0a8d44898b70129c54b0cd596

[Greg-DB]

Thanks, that's helpful. I'll ask the team to look into it. I'll reply here with any news.

[Greg-DB · Accepted solution]

@lorenzomilesi This should be working again now. Please try again and let us know if you're still seeing any issues. Thanks!

[lorenzomilesi]

Worked, thank you for your support