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Jesecourt's avatar
Jesecourt
Explorer | Level 3
3 years ago

Checkbook App Dropbox Backup Error

I have been using the Checkbook+ app on my iPhone for approximately 3 years now. I tried to backup my data to Dropbox last night and received an error message “expired access token”. I do not want to...
API
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Jesecourt wrote:
I have been using the Checkbook+ app on my iPhone for approximately 3 years now. I tried to backup my data to Dropbox last night and received an error message “expired access token”.

You'll need to reconnect the app to your Dropbox account. Unfortunately that isn't something we can help with as that's a process that's done within the Checkbook+ app itself. You'll want to reach out to the support group for the app.

Jesecourt's avatar
Jesecourt
Explorer | Level 3
3 years ago
Unfortunately, I haven’t been able to find any support help for the app. The email address given to report issues is no longer in service.
  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I'm sorry to hear about the issues you're having with this third party app, as well the trouble contacting the makers of the app. For reference, it sounds like the app is not handling short-lived access tokens properly. This is something that the third party app would need to be updated to handle. If the developers of this app are having any trouble with the Dropbox API itself, they can reach out to Dropbox developer support directly with the relevant technical details.

    • Jesecourt's avatar
      Jesecourt
      Explorer | Level 3
      3 years ago
      Unfortunately it looks as though they have not updated this version of the app in several years. I’m really not sure where to go at this point.
      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        As long as the app allows you to re-connect the Dropbox account, you should still be able to use the integration for up to four hours at a time. Also, any data in your Dropbox account should still be there and accessible to you via Dropbox directly, e.g., www.dropbox.com, though that may or may not be useful depending on what format the app used for the data.

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