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Failed to establish a new connection

Failed to establish a new connection

natalie1
New member | Level 2
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I have been uploading files using the API regularly but suddenly i got a bunch of exceptions, which basically said the new connection can't be established and the network is unreachable.

 

Traceback (most recent call last):
File "run_ops_dashboard.py", line 11, in <module>
import dropbox_api
File "/home/natalie/python3/internal-dashboards/dropbox_api.py", line 7, in <module>
logging.info("Dropbox account info: {0}".format(client.users_get_current_account()))
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/dropbox/base.py", line 3277, in users_get_current_account
None,
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/dropbox/dropbox.py", line 234, in request
timeout=timeout)
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/dropbox/dropbox.py", line 325, in request_json_string_with_retry
timeout=timeout)
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/dropbox/dropbox.py", line 409, in request_json_string
timeout=timeout,
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/requests/sessions.py", line 555, in post
return self.request('POST', url, data=data, json=json, **kwargs)
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/requests/sessions.py", line 508, in request
resp = self.send(prep, **send_kwargs)
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/requests/sessions.py", line 618, in send
r = adapter.send(request, **kwargs)
File "/home/natalie/python3/internal-dashboards/venv/lib/python3.6/site-packages/requests/adapters.py", line 508, in send
raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='api.dropboxapi.com', port=443): Max retries exceeded with url: /2/users/get_current_account (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7fd3174da240>: Failed to establish a new connection: [Errno 101] Network is unreachable',))
1 Accepted Solution

Accepted Solutions

Greg-DB
Dropbox Staff
Go to solution
This "Network is unreachable" error should just indicate some issue with your network connection to the Dropbox API servers. Are you still seeing this? The Dropbox API servers are currently be served properly, so it seems to be an issue with your network connection (or ISP). For example, is there something, such as security software, or a malfunctioning proxy, that may be interfering with the connection?

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1 Reply 1

Greg-DB
Dropbox Staff
Go to solution
This "Network is unreachable" error should just indicate some issue with your network connection to the Dropbox API servers. Are you still seeing this? The Dropbox API servers are currently be served properly, so it seems to be an issue with your network connection (or ISP). For example, is there something, such as security software, or a malfunctioning proxy, that may be interfering with the connection?
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