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IE11 Chooser Hangs

Richard G.36 New member | Level 1
New member | Level 1

Dropbox choose hangs when pressing choose in IE11

Screenshot:

https://www.dropbox.com/s/ojuaiiys347g7jx/Screenshot%202016-02-23%2017.10.03.png?dl=0

This happens when using the api on a client's site as well as https://www.dropbox.com/developers/chooser

3 Replies 3

Re: IE11 Chooser Hangs

Dropboxer
Dropboxer

Hi Richard, thanks for the report! I can't seem to reproduce this on https://www.dropbox.com/developers/chooser with IE 11 though. 

Can you let me know:

- Are you still seeing this issue?

- Are you seeing it on other accounts?

- Are you getting any errors in the JavaScript console?

- Does it only happen in the "Photos" view, or only with certain Chooser settings?

Thanks in advance! 

Re: IE11 Chooser Hangs

Richard G.36 New member | Level 1
New member | Level 1

Hi Gregory,

Thanks for the speedy response.

- Yes, still seeing this issue. However we have determined that it is only affecting IE11 on Windows 7. IE11 on Windows 10 is fine. 

- Other people with other accounts are seeing the issue.

- No errors in the JS console for the main window but I can't manage to open the console on the popup chooser window.

- This happens in all chooser views.

Thanks,

Richard

 

Re: IE11 Chooser Hangs

Dropboxer
Dropboxer

Thanks for the additional information Richard. I did test in IE 11 on Windows 7 in fact though, and I wasn't able to reproduce the issue.></p>
<p>Perhaps it's specific to a certain version of IE 11. Can you share the specific version number(s) of IE you're seeing this on?</p>
<p> </p>

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