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Login Dlg "Sign In" button not working

New member | Level 2
New member | Level 2

When I try to login in my app, I enter my ID/PW the Sign In button never enables. This worked last week?  I have customers that are now locked out. Please fix this ASAP.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Login Dlg "Sign In" button not working

Dropboxer
Dropboxer

Thanks for the reports! We're looking into it, but note that per the official documentation, you should process this in the system browser, and not a web view. In addition to supporting the Google Sign In flow per Google's requirements in the future, that will offer the best compatibility with the Dropbox site in general.

 

Anyway, while I can't promise a fix for web view, we will investigate. A few more pieces of information would be helpful though:

- the exact name and version of the underlying browser used by the web view

- any JavaScript errors from the page

View solution in original post

5 Replies 5
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Re: Login Dlg "Sign In" button not working

New member | Level 2
New member | Level 2

We have EXACLTY the same issue, PLEASE FIX ASAP as our customers are being affected as well!

Highlighted

Re: Login Dlg "Sign In" button not working

Dropboxer
Dropboxer
Hey guys, welcome to our forum! 

@scarless, I have asked an agent to reach out to you via email. Please check for that, and get back to them with the details surrounding your situation.

@biyp, I see that you have already submitted a support ticket, and that it has been sent to our specialists for review. They’ll be in touch with you as soon as possible. 

Cheers! 

Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Login Dlg "Sign In" button not working

Dropboxer
Dropboxer

Thanks for the reports! We're looking into it, but note that per the official documentation, you should process this in the system browser, and not a web view. In addition to supporting the Google Sign In flow per Google's requirements in the future, that will offer the best compatibility with the Dropbox site in general.

 

Anyway, while I can't promise a fix for web view, we will investigate. A few more pieces of information would be helpful though:

- the exact name and version of the underlying browser used by the web view

- any JavaScript errors from the page

View solution in original post

Highlighted

Re: Login Dlg "Sign In" button not working

New member | Level 2
New member | Level 2

Thanks. It's working again. We will look at changing our login in the next release. I will send you the information you requested in a private message.

Highlighted

Re: Login Dlg "Sign In" button not working

Dropboxer
Dropboxer
Great, I'm glad to hear this is working again for you. Thanks!

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