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V2 migration - get user email on V1

New member | Level 2
New member | Level 2

Hey all,

 

We've a lot of existing users connected via our Dropbox app and the Dropbox v1 API.

 

Unfortunately we were not storing their Dropbox email address on our side, so a lot of customers won't remember what account was used to connect the Dropbox app initially.

 

This is only an issue if the V1->V2 token conversion doesn't work but I did run into one such example today as I'm scanning our V1 connections and pulling their email via https://www.dropbox.com/developers-v1/core/docs#account-info

 

I got this message back: The user's account has been suspended by their organization's administrator

 

So retrieval of the email address failed.

 

Is there any way around this? If I have a existing token & secret for the V1 api is there anyway to retrieve the DB account email it was last tied to?

 

Thanks!

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Re: V2 migration - get user email on V1

Dropboxer
Dropboxer
No, there isn't a way to do this in that case. Retrieving account information for an access token is only possible via the API, but it requires that the access token be valid. In this case, where the user is suspended, the access token can no longer be used. (This is similar to the case where the user deleted their own Dropbox account.

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1 Reply 1
Highlighted

Re: V2 migration - get user email on V1

Dropboxer
Dropboxer
No, there isn't a way to do this in that case. Retrieving account information for an access token is only possible via the API, but it requires that the access token be valid. In this case, where the user is suspended, the access token can no longer be used. (This is similar to the case where the user deleted their own Dropbox account.

View solution in original post

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