Migrating to office 365 Sharepoint

Hi pagnix, let's jump into this! 

Can you send me a screenshot of the precise error you get on your end, in order for me to have visual? 

Also, which Dropbox subscription are they on? Do they also have an Office 365 subscription? 

Keep me posted, and we'll take it from there! 

Hi

They are all paid up
I have acess to 365 and their Dropbox
so I know the passwords and user names are correct
but just get this

Hi pagnix, sorry for jumping in.

Can you share with me which Dropbox plan and which Office plan they have purchased?

Keep in mind that, Dropbox team accounts require an Office 365 (team, team Premium, ProPlus, E3 or E4) subscription.

Thank you!

They are a charity and fully licenced for teams etc. and business dropbox. 

I would have used their dropbox "help" but the reply would not have come back to me.
so I thought I would use communities to save them forwarding mails.

I have the main USR/PW  to do the sync not an account linked to me.

I have an ac Admin on the 365 as I'm part of the team..  

 

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pagnix wrote:

I have the main USR/PW  to do the sync not an account linked to me. 

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When you sign in on the Dropbox website with that account information, what plan does it show on your Plan tab?

The tell me it's
Dropbox Plus plan

Thanks

john

Thank you I shall let them know

I'm getting the same error even though the account is a Dropbox Professional plan. What can I do to resolve this?

CGann1 

The same thing as what Rich said applies - it is viewed as a personal single user plan and not classed as a business one (only the 3 seat business licences and above are Business ones).