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pagnix's avatar
pagnix
Explorer | Level 4
4 years ago
Solved

Migrating to office 365 Sharepoint

Hi   I'm helping a charity set up their Office 365   When I try and sync Dropbox with their email & PW I get. "Please sign in with a work account." They tell me the details I have are th...
dropbox business
Microsoft
Microsoft Office
Third Party Integrations
  • Rich's avatar
    Rich
    4 years ago
    pagnix wrote:

    The tell me it's Dropbox Plus plan

    The Plus plan is not a Dropbox Business plan. It's a personal plan (meant for one person) and not considered a "business" account, even if they're using it for business purposes. Judging by the message you received about signing in with a work account, I'd guess that the Microsoft Migration service only works with Dropbox Business accounts.

pagnix's avatar
pagnix
Explorer | Level 4
4 years ago

Hi

They are all paid up
I have acess to 365 and their Dropbox
so I know the passwords and user names are correct
but just get this

Jackson's avatar
Jackson
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi pagnix, sorry for jumping in.

 

Can you share with me which Dropbox plan and which Office plan they have purchased?

 

Keep in mind that, Dropbox team accounts require an Office 365 (team, team Premium, ProPlus, E3 or E4) subscription.

 

Thank you!

  • pagnix's avatar
    pagnix
    Explorer | Level 4
    4 years ago

    They are a charity and fully licenced for teams etc. and business dropbox. 

     

    I would have used their dropbox "help" but the reply would not have come back to me.
    so I thought I would use communities to save them forwarding mails.

    I have the main USR/PW  to do the sync not an account linked to me.


    I have an ac Admin on the 365 as I'm part of the team..  

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 years ago
      pagnix wrote:

      I have the main USR/PW  to do the sync not an account linked to me. 

      When you sign in on the Dropbox website with that account information, what plan does it show on your Plan tab?

      • pagnix's avatar
        pagnix
        Explorer | Level 4
        4 years ago


        The tell me it's
        Dropbox Plus plan

         

         

        Thanks

        john

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