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How do I cancel my subscription?

How do I cancel my subscription?

1978
New member | Level 2

I cnnot afford this. I am a retired teacher on a limited, fixed income.

1 Accepted Solution

Accepted Solutions

Re: How do I cancel subscription

Rich
Super User II

Follow the steps listed in the following help article:

View solution in original post

148 Replies 148

Re: How do I cancel subscription

Rich
Super User II

Follow the steps listed in the following help article:

View solution in original post

Re: How do I cancel subscription

Hermanblumberg
New member | Level 2

I want to cancel my account. No longer working as professional. The instructions are too complicated. Feels like a runaround!How can I get a refund on charges earlier this week - Augsut 13, 2019. 

Re: How do I cancel subscription

Lusil
Dropboxer

Hey there @Hermanblumberg, sorry to hear that you're having trouble cancelling your subscription. 

Due to account-specific info required on this, we'd have to continue this discussion via email. 

I was able to locate your support request and have passed your comments along to the member of my team reviewing this matter for you. As soon as they have more info, they'll get back to you via email. 

Thanks in advance!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Canceling my subscription

Cali27girl
New member | Level 2
I was directed to try a FREE TRAIL through a website called Great RV escape. At the time it stated that I could cancel on or before March 25. I tried directly with you and my acct is no where to be found. You charged me $13.02 on March 25. Please direct me how to cancel. My next step is to go to my bank and have a stop pymt for fraud acct activity. Jere Tudor

Re: Canceling my subscription

Daphne
Dropboxer

Hi there @Cali27girl, I'm sorry to hear about that!

 

Due to the nature of the case, we'd need to continue through our Support channel to assist you with this.

 

Please reach out to our Support team from here and they'll be able to look into this with you.

 

If you need anything else in the meantime, please give me a nudge here.

 

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Can you help me cancel my subscription as my renewal is coming up?

jtippins
New member | Level 2

My account renews in a couple weeks and I want to cancel, though I can't find any place on the site to cancel my subscription.  Any help is appreciated.

Re: Can you help me cancel my subscription as my renewal is coming up?

Daphne
Dropboxer

Hi there @jtippins, thanks for reaching out to us!

 

I've just moved your post here as you have a similar question to the OP here.

 

As Rich has mentioned, you can check out the steps to cancel your subscription here.

 

If you need any assistance with this, let me know and I'd be happy to help out.

 

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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unable to cancel plan

mrblini
New member | Level 2

Why can't I cancel my plan!??? I login to my admin account and go to settings>plan>cancel plan. When I click cancel plan button I get no feedback, nothing happens!! This is a highschool UI/UX mistake! Any beginner's website gives feedback when an error occurs or there is access denied, dropbox website doesn't. It should at least say why nothing is happening or why it's failing to cancel my plan. I want to be able to cancel my plan in one sit without contacting support and creating threads, not in one day. why is dropbox not capable of allowing that? This makes me never want to enroll in a dropbox plan again as canceling is a pain.

Re: unable to cancel plan

Lusil
Dropboxer

Hey @mrblini, thanks for checking in with us. I moved your post here where other users were expressing a similar concern. 

 

You can check out what they mention, however, due to account-specific info, I'd recommend contacting our Support team for a better look into this. 

 

As such, I was able to find the ticket that you submitted to them, and have made sure to pass your comments along. As soon as my team has more info on the matter, they'll get back to you via email. 

 

In the meantime, if you have any other questions, just give us a shout. Thank you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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