cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you are transferring a single drive, a team or an entire organization, Movebot's cloud migration tool has been built to make your Dropbox migration simple - learn all about it here.

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The provided user information isn't valid | Acer Jumpstart

The provided user information isn't valid | Acer Jumpstart

Judinelle
Explorer | Level 3

Hello,

I just bought an Acer laptop and I am eligible for a 25GB Dropbox storage space. However, I cannot login my account, it shows that I entered invalid user information. I tried to unsync other devices but to no avail.

AAA.jpg

7 Replies 7

Re: The provided user information isn't valid | Acer Jumpstart

Rich
Super User II

@Judinelle wrote:

I cannot login my account, it shows that I entered invalid user information.


Are you certain the email address and password you're entering are correct? Are you able to sign in on the Dropbox website using the same credentials?

Re: The provided user information isn't valid | Acer Jumpstart

Judinelle
Explorer | Level 3

Yes, I am certain with my entered information. I've been using the same account from another device and it works perfectly fine.

Re: The provided user information isn't valid | Acer Jumpstart

Lusil
Dropboxer

Hey @Judinelle, thanks for the additional information. 

 

Did you by any chance redeem such a promotion before? 

 

Could you also let us know if the desktop app was pre-loaded on your device?

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: The provided user information isn't valid | Acer Jumpstart

Judinelle
Explorer | Level 3

Hi Lusil,

 

No, I have not redeemed any promotion from Dropbox before and the desktop app is not pre-loaded on my laptop.

 

Thanks!

Re: The provided user information isn't valid | Acer Jumpstart

Lusil
Dropboxer

Could it be that your device may not be eligible for the promotion due to some country and retailer exclusions?

 

In that case, you may want to create a new account and redeem the space in question. 

 

You can find more information about this promotion, here

 

Let me know how it goes, @Judinelle. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: The provided user information isn't valid | Acer Jumpstart

frank21
New member | Level 2

Hello,

I have just also purchased a new Acer laptop and when registering and setting up I got the same promotion from Dropbox.

I filled out the information for my existing account but DID NOT get the extra storage!

Please help as I can really use it

Re: The provided user information isn't valid | Acer Jumpstart

Mark
Super User II

Have you met the terms @frank21  by completing www.dropbox.com/gs ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    frank21 New member | Level 2
  • User avatar
    Lusil Dropboxer
  • User avatar
    Judinelle Explorer | Level 3
What do Dropbox user levels mean?
Need more support?