The provided user information isn't valid | Acer Jumpstart

[Judinelle]

Hello,

I just bought an Acer laptop and I am eligible for a 25GB Dropbox storage space. However, I cannot login my account, it shows that I entered invalid user information. I tried to unsync other devices but to no avail.

[Rich]

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@Judinelle wrote:

I cannot login my account, it shows that I entered invalid user information.

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Are you certain the email address and password you're entering are correct? Are you able to sign in on the Dropbox website using the same credentials?

[Judinelle]

Yes, I am certain with my entered information. I've been using the same account from another device and it works perfectly fine.

[Lusil]

Hey @Judinelle, thanks for the additional information. 

Did you by any chance redeem such a promotion before? 

Could you also let us know if the desktop app was pre-loaded on your device?

Keep us posted!

[Judinelle]

Hi Lusil,

No, I have not redeemed any promotion from Dropbox before and the desktop app is not pre-loaded on my laptop.

Thanks!

[Lusil]

Could it be that your device may not be eligible for the promotion due to some country and retailer exclusions?

In that case, you may want to create a new account and redeem the space in question. 

You can find more information about this promotion, here. 

Let me know how it goes, @Judinelle. Thanks!