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Forum Discussion

Lauri I.'s avatar
Lauri I.
Helpful | Level 6
8 years ago

Re: Smart Sync and Quick Preview on Mac

Our team has been using the Smart Sync and so far it has worked really well!

 

However we noticed that after starting using Smart Sync on High Sierra, all of us have the issue that Finder stops showing the preview image when hitting space bar on files. You need to relaunch the Finder all the time to get it back to working.

 

We suspect that it's somehow related to dropbox smart sync, because many time I notice this happening is when I'm browsing files on a dropbox folder that have all or some of the images on "online only" mode.

 

Anyone else experiencing the same issues? Any solutions out there?

10 Replies

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  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hi Lauri I., 

    Did you update existing Macs to High Sierra? If so, and if our app was already installed prior to the update, then I suggest that you uninstall our app, restart your system, and then re-install. Current version 44.4.58, and you can get it here. 

    I hope this helps. Let me know. 
    Have a great weekend :sunglasses:
     
  • Lauri I.'s avatar
    Lauri I.
    Helpful | Level 6
    8 years ago

    Hey Sanchez,

    Does not seem to matter is it updated or a clean install. Most of the Macs in our team are updated to high sierra but few are clean installed. I just clean installed the High Sierra few days ago and installed the latest dropbox client but the same thing happens.

    It happens every time when you browse preview images in finder Online Only folders, it shows few preview images and then stops showing and you have to force restart the finder to get it working again.

    Let me know if you think of anything to try.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hey Lauri I., 

    Thanks for getting back to me. I’d like to put you in touch with our support team for further troubleshooting. I can have an agent reach out to you at the email address associated with your forum profile, or you can write in here https://www.dropbox.com/support too. 

    Cheers! 
  • ewest's avatar
    ewest
    Explorer | Level 4
    8 years ago

    Just wondering if there's any update or fix to this problem? - I'm having the same issues as the OP.  I would rather not have to delete and re-install the app, as I have many 100's of MB of data that I would then, presumably, need to re-sync?

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hey ewest, welcome to our community! 

    I don’t have any update for you, unfortunately. We haven’t heard back from the original poster, so I have no idea how that worked out. 

    I suggest that you get in touch with our support team about this. I can have an agent reach out to you at the email address associated with your forum profile, or you can submit a request here. 

    If you want to give the reinstall a try, know that you won’t need to re-sync all your data. When you uninstall or delete our app, your local Dropbox folder is left in tact. When you install again, our app will recognize that folder, and only re-index your files! If you have moved your local Dropbox folder to a non-default location, then you can tell our app where that location is, by choosing the Advanced Options during the installation process. Again, it will just need to re-index. 

    Here’s the reinstall info for MacOS: 

    Make sure you save and quit ALL programs that access files in your Dropbox folder. Then: 
     
    1. Download the latest offline installer of our app, 49.4.68. The offline version is the complete installation package. 

    2. Stop Dropbox (If needed):
    • Click the Dropbox icon in the menu bar at the top of your screen
    • Click on the gear icon in the Notifications panel and select 'Quit Dropbox'
     
    1. Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action.

    2. Reinstall the Dropbox desktop application
    • Open the Dropbox .dmg file and double click the Dropbox icon.

    Let me know how this goes. 
    Cheers! 
  • Lauri I.'s avatar
    Lauri I.
    Helpful | Level 6
    8 years ago
    Hey,

    From the emaiI support I only got instructions how to take screenshots on mac and asked to describe the problem, which I have already done here.

    Ewest: Re-installing of the dropbox client does not help so I personally do not recommend wasting time on that.
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Hey again, Lauri I., 

    I’ve asked our agent to reach back out to you about this. They’ll be in touch as soon as possible. 

    Thanks! 
  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
    Hey Lauri I., I have reached out to you once more! :upside_down:
     
    I understand the procedure can be frustrating,however, in order to have a better understanding on why you are experiencing this issue I will need you to provide me with all the details requested.
     
    Thank you for your time and cooperation!
  • ewest's avatar
    ewest
    Explorer | Level 4
    8 years ago

    Hi Sanchez.

    I did as you prescribed.  However, I did not get any advanced options during install - but my non-default folder location remained intact, somehow.

     

    That said, I still have the same problem with the finder image previews not working after a while.  

     

    Just to re-iterate, by deleting ~library/Preferences/com.apple.finder.plist the preview will work for a short while.  After navigating through several files over the course of a few minutes, the preview becomes broken again.

     

     

  • Norah's avatar
    Norah
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
     
    Hey ewest, thanks for taking the time to write back in!
     
    As you mention trying all the steps provided by Sanchez, I followed up via email in order to continue troubleshooting with all our tools available.
     
    Looking forward to hear from you!

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