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Can't use OneDrive on Mac, my folders are in another cloud service

Can't use OneDrive on Mac, my folders are in another cloud service

yeyi
New member | Level 2

I tried to synchronise my Mac with OneDrive, then I got this error message. 

Screenshot 2023-08-11 at 16.01.09.png

Then I found out that both Desktop and Documents folders are stored in Dropbox like this. 

Screenshot 2023-08-11 at 15.35.45.png

 

I don't have Dropbox application installed on my Mac. I logged in to the Dropbox webpage and checked the sync settings. There was no Mac connected.  

And under the folder Dropbox on my Mac, I only have these files.

Screenshot 2023-08-11 at 16.03.03.png

 

How can I fix this problem???

5 Replies 5

Jay
Dropbox Staff

Hi @yeyi, thanks for bringing this to our attention.

 

It looks like you have Dropbox Backup enabled.

 

Could you try disabling it from within the Dropbox desktop application in the Backups tab?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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yeyi
New member | Level 2

Hi Jay,

 

Thank you for your comment. I can't do what you suggested, because as I mentioned, I do not have DropBox desktop application on my Mac. it's not installed on my Mac. So there's any way I can disable DropBox application on my computer. 

Jay
Dropbox Staff

Are you able to restore the default location of those folders from within Finder or the Mac OS settings?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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yeyi
New member | Level 2

I don't think so.. I tried several things, but the strange thing is that the folders' original location is shown under DropBox folder, but if I enter the folder, there's none of those folder.

 

I even tried Terminal to change the directory path, but for some reasons, permissions are denied, etc. and there are so many errors without any success. I successfully changed the location of the download folder and I can't move it back to the original main folder either. 

Jay
Dropbox Staff

If you don't have the Dropbox desktop application installed, there isn't much I can suggest. In the app, you'd have the option to disable Dropbox Backup, and the folders would return to the default location.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    yeyi New member | Level 2
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