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Dropbox Sign - How can I change email of signers?

Dropbox Sign - How can I change email of signers?

MCAO1
New member | Level 2

I sent a document, but they no longer have access to that email and want it sent to their new email; I can't see an option to update an email?   There are multiple signers on the document, and don't want to void the full document and resend, given others have already signed.  Is there an option to change an email of a signer? 

7 Replies 7

Walter
Dropbox Staff

Hey @MCAO1, thanks for joining our Community and happy Monday!
 

I'm afraid that there's no way to edit the email address of one of your signers after you've sent the doc for signatures. You'd need to edit and resend the request anew as outlined here

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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dommiz
Explorer | Level 4

I have same issue as OP, but I received email from Dropbox telling me:

'To update the email address and resend, click on the link below:"

The link just leads to the Dropbox Sign log in page (even though I am already logged in.  As the features on Dropbox Sign are so limited (no saving of email contacts etc.), it would be more helpful if the failure notice email gave instructions on how to edit and resend the request, instead of giving a link to a feature that you tell us doesn't even exist!

dommiz
Explorer | Level 4

Update:

I followed your link, and it tells me to select 'duplicate' from the ellipsis menu. But there is no such option (see screenshot). Screenshot 2024-01-18 at 09.45.35.png

Megan
Dropbox Staff

Hey @dommiz, let's jump right into this! 

 

Have you tried following the same steps using an entirely different browser, by any chance? Just to see if this is a browser-related issue or not. 

 

Also, have you made sure you're connected into HelloSign platform and not Dropbox Sign through your Dropbox account? 

 

Let me know, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Mary W.7
Explorer | Level 4

Hi...I am having the same issue. What is HelloSign platform? I only access my Dropbox Signatures through my Dropbox account. I tried to go to HelloSign and log in but it just says, "it appears there is a Dropbox account for this email" and it logs me into Dropbox and I still can't do the editing as your article above suggests.

Mary W.7
Explorer | Level 4

This article says you can "edit all aspects of a pending signature request after it’s been sent" by using the "edit and resend" in the dropdown on a pending signature request, but my dropdown only has Download, Preview, Send Reminder and Cancel Request. Why?


Jay
Dropbox Staff

HI @Mary W.7, what is your current plan according to this page? Did you purchase a Dropbox Sign subscription specifically? Are you able to access your documents from the Dropbox Sign page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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