Forum Discussion

splouffe's avatar
splouffe
Explorer | Level 4
4 years ago

Google Sheets & Slides crashes with Chrome browser

Hoping someone can help as Dropbox is saying this is a Chrome issue and can't resolve. My company uses Dropbox for files.  I open excel & powerpoint files from dropbox.com to google sheets & slides...
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JulianRauch's avatar
JulianRauch
Explorer | Level 4
4 years ago

Hey there,

I am in the exact same situation. In Safari it works, but I cant export the documents...

Using an 2021 M1 MacBook Pro

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey JulianRauch, thanks for joining the discussion!

 

Have both of you tried to disconnect the integration and re-connect it through the Connected apps tab on www.dropbox.com? You can also check our App Center. 

 

If not, please give that a shot and let me know how it goes.

  • splouffe's avatar
    splouffe
    Explorer | Level 4
    4 years ago

    Nancy  Is it really necessary to have the connect apps for it to work?  My google docs works with chrome, but sheets and slides crash in chrome. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      That’s necessary indeed, as this is related to the integration showing on your Connected apps page. 

       

      Also, something more I wanted to suggest is to open an incognito window from your Chrome browser, and access your Google Sheets/Slides. Do you experience the same behavior?

       

      Finally, what’s the OS version of your device, as well as the version of the Chrome browser you’re using?

       

      I'd like us to isolate this as much as possible to see what's going on. 

      • JulianRauch's avatar
        JulianRauch
        Explorer | Level 4
        4 years ago

        Hey Nancy,

        my chrome version is: Version 101.0.4951.41 (Offizieller Build) (arm64)

        Mac OS version is: Monterey 12.3.1. on an Apple Macbook Pro Max M1

        Thank you for your help!

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