Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hey there @Hermanblumberg, sorry to hear that you're having trouble cancelling your subscription.
Due to account-specific info required on this, we'd have to continue this discussion via email.
I was able to locate your support request and have passed your comments along to the member of my team reviewing this matter for you. As soon as they have more info, they'll get back to you via email.
Thanks in advance!
Hi there @Cali27girl, I'm sorry to hear about that!
Due to the nature of the case, we'd need to continue through our Support channel to assist you with this.
Please reach out to our Support team from here and they'll be able to look into this with you.
If you need anything else in the meantime, please give me a nudge here.
Hi there @jtippins, thanks for reaching out to us!
I've just moved your post here as you have a similar question to the OP here.
As Rich has mentioned, you can check out the steps to cancel your subscription here.
If you need any assistance with this, let me know and I'd be happy to help out.
Why can't I cancel my plan!??? I login to my admin account and go to settings>plan>cancel plan. When I click cancel plan button I get no feedback, nothing happens!! This is a highschool UI/UX mistake! Any beginner's website gives feedback when an error occurs or there is access denied, dropbox website doesn't. It should at least say why nothing is happening or why it's failing to cancel my plan. I want to be able to cancel my plan in one sit without contacting support and creating threads, not in one day. why is dropbox not capable of allowing that? This makes me never want to enroll in a dropbox plan again as canceling is a pain.
Hey @mrblini, thanks for checking in with us. I moved your post here where other users were expressing a similar concern.
You can check out what they mention, however, due to account-specific info, I'd recommend contacting our Support team for a better look into this.
As such, I was able to find the ticket that you submitted to them, and have made sure to pass your comments along. As soon as my team has more info on the matter, they'll get back to you via email.
In the meantime, if you have any other questions, just give us a shout. Thank you!
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!