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I want to cancel my Dropbox Sign Essentials plan, but I can't as I'm on Basic?

I want to cancel my Dropbox Sign Essentials plan, but I can't as I'm on Basic?

cmssilva
New member | Level 2
Go to solution

Good morning,

Today, I received an e-mail stating that if I don't cancel my Dropbox Sign Essentials plan, I will be charged 160 euros. 
However, going into my account, if I go to Settings, I don't see a billing tab where the cancel instructions direct me to.
Furthermore, it states that my current plan is Dropbox Basic. Therefore, I would like to know which steps I can take. The account must be cancelled until the 28th of June, and I intent to do so, but after following the instructions I was still not able to cancel it.

I seek clarification in regards to the status of my account, is it an Essentials plan or a Basic one? Will I be charged or no? If so, how can I cancel it?
Thank you.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @cmssilva, thanks for bringing this to our attention.

 

Are you certain that you're signed into the correct Dropbox account? Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


Could you use the card lookup tool to see if you signed up under a different email address?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @cmssilva, thanks for bringing this to our attention.

 

Are you certain that you're signed into the correct Dropbox account? Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


Could you use the card lookup tool to see if you signed up under a different email address?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

cmssilva
New member | Level 2
Go to solution

Hello Jay, I was able to fix the issue.
Thank you for the quick reply.

Jay
Dropbox Staff
Go to solution

No worries, glad to have helped out!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    cmssilva New member | Level 2
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