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Way to stop dropbox disallow people from requesting to join our team?

Way to stop dropbox disallow people from requesting to join our team?

kaitling2structures
Helpful | Level 5

Is there a way to not give people the option to join our team?

 

Every time I send a file to someone outside of my dropbox team (which is almost daily) they must get some kind of additional email telling them they can request to join our team, because I usually get a follow up email with random people who got the file asking to be part of my company's team. Is there a way to stop this? Or lock our team from outsiders? 

12 Replies 12

Re: Way to stop dropbox disallow people from requesting to join our team?

Walter
Dropboxer

Hey @kaitling2structures, sorry to hear you're having issues with this.

 

Could you please clarify the steps you take to share files with people outside of your team? Also, are you an admin of the team or just a member?

 

Any additional information will be much appreciated!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Way to stop dropbox disallow people from requesting to join our team?

SandraKim
New member | Level 2

I have the exact same thing. Some people can access the files no problem and others are then asked to join my team at $120 a year. This is not ok and highly frustrating. Looking at moving to Google Drive if this persists. 

Re: Way to stop dropbox disallow people from requesting to join our team?

kaitling2structures
Helpful | Level 5

I have team files in my team dropbox that are shared directly with people outside my teams emails or shared with them via link. Both ways of sharing result in me getting emails all day with requests from these people outside the team asking to join. 

If there is a way to maybe make the team 'private' or something so that it doesn't send out options for them to join the team, that would be great. 

Re: Way to stop dropbox disallow people from requesting to join our team?

Hannah
Dropboxer

Hey @SandraKim, thanks for the comment.

 

This usually happens due to lack of Dropbox space of the people you're sharing files with.

 

If they can access them as normal, it means they have enough space.

 

If they don't have enough space and you have a Dropbox Business team, they're prompted to join, so they can have enough space to access the files.

 

They wouldn't be asked to pay, though, if they're prompted to join your team. Perhaps they're just prompted to upgrade their own accounts.

 

If you want to share files with them, without affecting their Dropbox quota, you can share files through a shared link instead.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Way to stop dropbox disallow people from requesting to join our team?

kaitling2structures
Helpful | Level 5

Very frustrating indeed, and that it sends out a notification to all admins is also frustrating. 

Re: Way to stop dropbox disallow people from requesting to join our team?

kaitling2structures
Helpful | Level 5

Why does it offer for them to join our team folder though and not create their own or upgrade their own dropbox? Whenever I need to monitor activity and who has access to the files more closely, I invite them directly rather than lose track of who has what link. 

Re: Way to stop dropbox disallow people from requesting to join our team?

Jay
Dropboxer

Hi @kaitling2structures, are they on the same email domain as your own company, or are they using a different domain?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Way to stop dropbox disallow people from requesting to join our team?

kaitling2structures
Helpful | Level 5

They are on a different domain. 

Re: Way to stop dropbox disallow people from requesting to join our team?

Jay
Dropboxer

Thanks for the info. We appreciate the feedback in relation to this feature on how to improve the Dropbox services.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Who's talking

Top contributors to this post

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    graphic_lad Helpful | Level 5
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    aaronawernick Helpful | Level 5
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    GigAcker New member | Level 2
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    Jay Dropboxer
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    kaitling2structures Helpful | Level 5
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