Can't access email to get 6-digit code

[Keyonkk]

I can login successfully,  but needs me to check 6-digit code in email.

Before immigration, login dropbox never needs me to check 6-digit code in email.

After immigration, it needs me to check 6-digit code in email. (same computer)

My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.

I only want to login Dropbox without check email 6-digit code, so what can I do?

Thanks

[Kristy Crooks]

If i had done that, Would it give me the option for another way to log in? There's no prompts

[Mark]

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@Kristy Crooks wrote:
If i had done that, Would it give me the option for another way to log in? There's no prompts

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Yes via Support OR via the log on flow on the site when configured - it asks you if you want to use a different method (I think the wording is "Having issues logging on?") and you can choose to direct the emails to other authorised ones. 

[Martin55]

Hi
I cannot access my dropbox. I havde No longer acces to the email connected to the account, but if it was possible I could sign in with the old email to fix it. But due to password leaks, dropbox wants me to enter a code that is send to the email I dont have access to.
Is it possible to connect in some way?

[Rich]

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@Martin55 wrote:
I cannot access my dropbox. I havde No longer acces to the email connected to the account ...

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If you've forgotten your password, your password has expired, or you're being sent a one-time security code, there's no way to gain access to the account without access to the email address associated with it.

Your best bet is to see if your email provider can reactivate your old email address so you can receive the security code.

[Pdv]

Much like some of the other users, I'm paying for a subscription and am being prompted to enter a 6-digit code when logging in, but the email address associated with it is long dead. Given I have the correct email and password, surely I should at least be able to log in to change the email address without needing to do the 6-digit code? Otherwise, why require a password in the first place?

[Jay]

Hi @Pdv, the 6 digit security code is a measure to prevent unauthorized access to your account, such as if you're trying to login from a new location or device.

Do you have any devices that are currently logged into that account?

[OneDollarEarned]

As of Monday, June 12th the owner of my email domain retired the domain name and ended it's partnership with the email service provider.  As a result, I can't log into my Dropbox account.  When I try to log in Dropbox sends a code to the email address that doesn't exist.  Unfortunately I can't contact Dropbox via a phone because I don't have a business account.  How can I resolve this issue?

[Rich]

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@OneDollarEarned wrote:

... my email domain retired ... As a result, I can't log into my Dropbox account. ... How can I resolve this issue?

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Ultimately, you can't. If you've forgotten your password or it has expired, or you're being sent a one-time security code to an email address you can no longer access, it's not possible to sign in to the account without access to the email address registered with Dropbox. If it's a paid account you can contact Support to have any future charges cancelled, but they won't provide access to the account if you can't verify the account through the email address.

• https://help.dropbox.com/account-access/lost-email-access

[JeyGhis]

Hi Guys,

Can someone help to know how to update my email address since there is no option available?

I'm just requesting to validate the one I set and I don't anymore have access to that one. I even forgot the password and there is no way to recover the account as all the available options suggested are not affordable.

Thanks.

[Rich]

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@JeyGhis wrote:

I'm just requesting to validate the one I set and I don't anymore have access to that one. I even forgot the password and there is no way to recover the account as all the available options suggested are not affordable.

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Just to be clear, you've forgotten the password to your Dropbox account and no longer have access to the email registered with the account?

If so, then it's not possible to sign in to the account. You'll need access to the email address in order to receive the password reset information. Your best option will be to contact your email provider and see if they can reactivate your email address.

• https://help.dropbox.com/account-access/lost-email-access