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Buying more storage

Buying more storage

theorbo-cathy
Explorer | Level 3

I need to move a bunch of photos from Shutterfly to Dropbox and bought 2 Terabytes of storage to add to my account -- before I realized that I was in a business-related dropbox account! How do I move that storage over to my personal dropbox account?

3 Replies 3

Rich
Super User II

@theorbo-cathy wrote:

I ... bought 2 Terabytes of storage to add to my account -- before I realized that I was in a business-related dropbox account! How do I move that storage over to my personal dropbox account?


Do you mean that you accidentally purchased additional space on the wrong account? If so, I'm afraid there's no way to transfer storage from one account to another.

theorbo-cathy
Explorer | Level 3
Thank you for your quick reply - even though it’s bad news. Is there a way to cancel the purchase of additional storage, or at least to keep it from being a yearly recurring charge?

Rich
Super User II

@theorbo-cathy wrote:
Is there a way to cancel the purchase of additional storage, or at least to keep it from being a yearly recurring charge?

I'm not sure. You'll need to ask Support or wait for a Dropboxer to reply here.

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    Rich Super User II
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    theorbo-cathy Explorer | Level 3
What do Dropbox user levels mean?