Weird email regarding my quota

[Pelleba]

I got this mail that said "Eligibility confirmed: Pär, you'll lose access to your files if you don't act soon!"

I don't understand why? They said I could upgrade and pay for more space, but what has that to do with losing access to my files? Looked legit, but is it a scam?

[Jay]

Hi @Pelleba, thanks for bringing this to our attention.

Could you clarify what email you're referring to?

A screenshot (while hiding any personal info) would help me greatly!

[Pelleba]

Sorry no because I am on Phone and can't find a way to attach image to reply?

[Jay]

There should be a camera icon in the reply box, or you can copy and paste the image directly into the reply.

[Pelleba]

No camera icon and can't copy and paste from Phone storage. But what I Wonder is in the text: will I lose access to my current files if I don't pay for extended space?

[Jay]

Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.

[Debra G.3]

Here's a screenshot of the unexpected email

[Walter]

Hey @Debra G.3 - thanks for the screenshot.

This seems like a legit email from Dropbox, based on the email address it's  coming from. When exactly did you get this if I may ask? Also, what is your plan tab reporting in regards to your quota at the moment?

Do you happen to have another Dropbox account, associated with a different email of yours? 

Any additional information  is more than welcome!