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Why is my Dropbox account full even after deleting files?

Why is my Dropbox account full even after deleting files?

Kim K.9
New member | Level 1

I permanently deleted some folders but Drop Box still says I have no space available. I cleaned my browser history and re-started my computer and still no luck.

1 Accepted Solution

Accepted Solutions

Re: Deleted files but it still says I have no space

Sanchez
Dropboxer
Hey @shaaney, welcome to our community! 

Is this still an issue for you? If so, are you deleting files from your local Dropbox folder, or directly from your online login? If it’s from your local Dropbox folder, then it may take a bit of time for the deletions to register online too. 

Like @Trinity C.1 said, have a look at your Shared folders, as when you accept an invitation to a shared folder, it is added to your Dropbox too. 

Also, did you know that you can earn some extra space for your account for free? Up to 16GB for basic accounts, and up to 32GB for Plus and Professional accounts! Take a look here https://help.dropbox.com/space/earn-space-referring-friends for more :wink:
 
Let me know how this is going. 
Cheers! 

 

 

[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here.]


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleted files but it still says I have no space

Mark
Super User II

Deleted folder do not use quota. So you need to delete files that were not already deleted.


 


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Re: Deleted files but it still says I have no space

Kim K.9
New member | Level 1

Um.... I DID delete files permanently. Then I cleared the cache but there is ZERO impact to my available space.

Re: Deleted files but it still says I have no space

Mark
Super User II

But you've missed the point - as soon as they are deleted. You get your space back.

Permanent deletion and clearing your cache MAKES ZERO difference to your quota.


 


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Re: Deleted files but it still says I have no space

Kim K.9
New member | Level 1

OK - so if deleting folders did not change my "used space" at all, no matter how many folders I deleted. what does that mean? I am not being obtuse intentionally, it is just not showing my "used space" as being any less despite the fact that I deleted more files.

Re: Deleted files but it still says I have no space

rljablon
Helpful | Level 5

@Mark Mc: Thanks for your responses.

I don't understand what you mean, though.

If I delete a folder, don't the files in the folder get deleted, too?

If I delete the folder and files therein, shouldn't the amount of used space decrease?

Re: Deleted files but it still says I have no space

Mark
Super User II

What may be happening is that if you are in a shared folder than as you delete files the shared folder is quickly eating up the space again.

Another thing to try is a reboot of Dropbox


 


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Re: Deleted files but it still says I have no space

rljablon
Helpful | Level 5

The folder I'm trying to delete isn't a shared folder.

Based on your responses, I did check and found that the files in the folder are all gone, so that's progress. However, like Kim K.'s situation, my used space didn't decrease, despite not having those files anymore.

Also, when I delete the folder, it disappears as expected. If I refresh the page, it reappears. Is that expected behavior?

Re: Deleted files but it still says I have no space

Kim K.9
New member | Level 1

OK so are there instructions for how to "reboot" Dropbox?

Re: Deleted files but it still says I have no space

Mark
Super User II

Click on the Dropbox icon.
Click on the Cog.
Click on 'Quit Dropbox'
Then simply reopen it via Apps or Start menu


 


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