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Lanaex's avatar
Lanaex
Explorer | Level 4
4 years ago
Solved

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

KristieC's avatar
KristieC
Explorer | Level 4
2 years ago

I am the owner. Basic plan. Just set up a new PC. Got notification of being over limit, went and deleted a whack of files, permanently deleted the files, got down to 77.8GB and now I'm back over 2GB. The files I deleted aren't showing anywhere - not PC, not online, not phone. No backups (I checked a few times) Getting just a wee bit frustrated as no sync will happen while I'm over limit. HELP!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey KristieC, thanks for joining the Dropbox Community.

     

    Can you check your account's space usage here, to see if we can get some insight on why you're getting this notification?

    • KristieC's avatar
      KristieC
      Explorer | Level 4
      2 years ago

      It's showing me at 2.01TB BUT if I check PC or Phone it's around 78GB. I deleted a huge amount of files which took me down to 77.8GB (wish I'd taken a screen shot)

    • KristieC's avatar
      KristieC
      Explorer | Level 4
      2 years ago

      Don't know if this will help but this is what shows on my computer

       

       

       

    • KristieC's avatar
      KristieC
      Explorer | Level 4
      2 years ago

      I calculated the size of every folder I have and took a screen shot

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshots, Kristie.

         

        So from what I can see, it looks like your account online is showing that you have a Dropbox Basic account and are using 2.00/2.00 GB, which means it's full.

         

        Your local Dropbox folder looks larger, so can you check if the Dropbox desktop app is linked to the same account as online?

         

        You can see the linked account in the "account tab in preferences.

         

        Do you see the same email here?

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