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My Basic account shows 2.6 TB “shared files” but I cannot see or leave any shared folder
Hi,
My personal Dropbox account ([removed]) shows 2.64 TB used out of 2.5 GB.
The storage page says that the space is used by “Shared files (2.6 TB)” but I cannot see any shared folders in my account.
I am not part of any team and I cannot find any shared folders under the /sharing or /share pages, or anywhere else in the interface.
My own files are only around 190 kB.
I also cannot change owner settings or leave any shared folder because nothing is visible.
It seems like my account is linked to an old or hidden “legacy shared space” which is not visible in the current interface and cannot be removed by myself.
Could a Dropbox Staff member please disconnect this hidden or legacy shared space from my account?
This is the only way to restore the correct storage usage.
Thank you very much.
[personal information removed per the Community's Guidelines]
3 Replies
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- Mark
Super User II
Can you post a screen grab of what shows at http://www.dropbox.com/share ?
- Megan
Dropbox Community Moderator
Hey lennypenny, let's jump right into this!
To add to what Mark mentioned, please also send me a screenshot of your account's plan page in order for me to have a visual.
Keep me posted!
- Nancy
Hi lennypenny! I wanted to chime in here and check if you still need our help with this.
Let us know.
