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sonalgoel1994's avatar
sonalgoel1994
New member | Level 2
2 years ago
Solved

My account is banned from sharing files, why?

 

I was banned from sharing files from drop box. Just a bunch of college admission PDF's with the following msg.

"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement"

I am not an active drop box user but share file now and then . How can i get my sharing capability unsuspended?/

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  • Jay's avatar
    Jay
    2 years ago

    Hi sonalgoel1994, thanks for posting today!

     

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

     

    This will help me to assist further!

16 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi sonalgoel1994, thanks for posting today!

     

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

     

    This will help me to assist further!

  • sonalgoel1994's avatar
    sonalgoel1994
    New member | Level 2
    2 years ago

    Yes , the email associated with this account is active.

    Looking forward to your help

    thank you

    Regards

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sonalgoel1994, happy Monday!

     

    I just emailed you, so we'll continue there.

     

    Thanks!

  • anonymous's avatar
    anonymous
    2 years ago

    Having the same issue if you could please reach out to me it would be much appreciated. Unable to access the chatbot either...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there anonymous - sorry to hear about this.

     

    How long have you been  getting this error? Did you receive an email from Dropbox informing you about this perhaps? 

  • anonymous's avatar
    anonymous
    2 years ago

    Yes and I havent been doing anything. I had an anomaly situation when I was sharing 10gb of files with 3 business partners

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey anonymous, thanks for the update here.

     

    If this is the first time this has happened, the ban should only last 24 hours, so after this time, you should be able to resume sharing from your account.

  • anonymous's avatar
    anonymous
    2 years ago

    Happened thrice, ban is still there. 24 hours is a long time I need to use Dropbox for work

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    anonymous wrote:

    Happened thrice, ban is still there. 24 hours is a long time I need to use Dropbox for work

    Bans get longer each time you hit the limit. 

    If you use for work and need to get more bandwidth take out a paid plan and you shouldnt hit the limit. 

  • anonymous's avatar
    anonymous
    2 years ago

    I do have a paid plan this is why I need someone to contact me

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