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mikrostil's avatar
mikrostil
Helpful | Level 6
2 years ago
Solved

I can't share any file, getting "banned member" error

Last few days cannot share files, keep getting message "banned member". Why is that? I don't have large traffic, antivirus doesn't see any malware, don't send invites at all, files are my so no copyright problem...

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  • mikrostil's avatar
    mikrostil
    2 years ago
    It is working now, thanks! But still don't know what triggered ban to avoid similar situations in future.

6 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there mikrostil - sorry to hear about this.

     

    It sounds like your shared links may have been banned. How long has it been since you first got this error? Did you receive an email from Dropbox informing you about this perhaps?

     

    Let us know more and we'll take it from there. 

  • mikrostil's avatar
    mikrostil
    Helpful | Level 6
    2 years ago

    Few days... maybe 5 days or so. No, didn't get any mail from dropbox lately except few months ago a message that my space is running low (solved by deleting some unneeded files).

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is this the first time you get this kind of error or you had one in the past as well mikrostil? 

  • mikrostil's avatar
    mikrostil
    Helpful | Level 6
    2 years ago
    Yes, had that problem before, maybe 2 or 3 times in last few years and one of them was recently. But this error only lasted for short period, maybe a day or so and "repaired" by itself. I noticed exact time when this error occurred this time. I had folder with diverse printer drivers i use, shared it and start downloading on another pc but noticed it is too slow. Zip file was 1gb so i abort downloading in a minute (stick was faster). After that i can't share any other link. Also i deleted printer drivers from my dropbox but it didn't help.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mikrostil, the more times your links get banned, the longer the ban lasts; you'll need to keep that in mind when sharing, unfortunately.

     

    Does the issue persist now as well?

  • mikrostil's avatar
    mikrostil
    Helpful | Level 6
    2 years ago
    It is working now, thanks! But still don't know what triggered ban to avoid similar situations in future.

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