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sonalgoel1994's avatar
sonalgoel1994
New member | Level 2
2 years ago
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My account is banned from sharing files, why?

  I was banned from sharing files from drop box. Just a bunch of college admission PDF's with the following msg. "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms o...
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  • Jay's avatar
    Jay
    2 years ago

    Hi sonalgoel1994, thanks for posting today!

     

    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

     

    This will help me to assist further!

anonymous's avatar
anonymous
2 years ago

Having the same issue if you could please reach out to me it would be much appreciated. Unable to access the chatbot either...

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there anonymous - sorry to hear about this.

 

How long have you been  getting this error? Did you receive an email from Dropbox informing you about this perhaps? 

  • anonymous's avatar
    anonymous
    2 years ago

    Yes and I havent been doing anything. I had an anomaly situation when I was sharing 10gb of files with 3 business partners

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey anonymous, thanks for the update here.

       

      If this is the first time this has happened, the ban should only last 24 hours, so after this time, you should be able to resume sharing from your account.

      • anonymous's avatar
        anonymous
        2 years ago

        Happened thrice, ban is still there. 24 hours is a long time I need to use Dropbox for work

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