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Referral shows as ineligible. What can I do?
Dear DB team, I referred a friend/colleague, and did not receive a bonus, I will be grateful if you could look into it?
I have also raised this as an 'issue' I hope this is ok.
Thank you
7 Replies
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- Megan
Dropbox Community Moderator
Hi Sameera007, let's investigate further!
If a referral is showing as ineligible on the Dropbox site, then it should mean that the referral user attempted to activate the referral from the same network as yours. Could this be the case?
You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?
This will help me to assist further!
thank you, what is a 'same network'?
- Megan
Hey Sameera007!
A computer network is any system that connects two or more computers or devices to share data, resources, and services.
For instance, if you and your colleague all connect to the same network, using the same IP address, it'd essentially mark the referral as such.
yes, probably, because I showed him, how to sign up on his computer, he may be using my WIFI, but I thought he had his own data. So not sure.
I will be grateful if you can look into it, and help me sort this out. Thank you
- Megan
Sure thing Sameera007!
I just sent you an email, in order for us to have a closer look into this. Thanks!
I have responded to your email. Thank you
