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ftavp's avatar
ftavp
New member | Level 2
6 years ago

Re: I can't scroll down through my files

When I go to dropbox.com and try to scroll down to view my folders, the scroll bar barely moves and then pops back to the top.  I have not had this problem in the past and have not updated anything on my MacBook pro.  I am using Safari, 10.12.6 (Sierra) which I have always used.  Again, no updates, etc. to any software.  Why is this happening and how can that be fixed?

5 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi ftavp, thanks for posting today!

     

     

    Could you try switching browsers to see if this helps? 

     

    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

     

    This will help me assist further!

     

  • bdottolo's avatar
    bdottolo
    New member | Level 2
    6 years ago

    I am actually having the SAME issue and private browsing does NOT work.   This is HORRIBLE> 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey bdottolo, thanks for joining us on this discussion. 

     

    Did you also try another browser and clearing your cache? Maybe that will do the trick. 

     

    Give us a nudge with any updates. Cheers!

  • Breeoxd's avatar
    Breeoxd
    Helpful | Level 5
    3 years ago

    Clearing cache and switching browsers doesn't work. 

    It costs =$50 a month for this- when are you going to FIX IT

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