Team Can't Edit files in shared folder

[annemaney]

Hello,

I'm an employee and not the main owner of dropbox (my boss is). I created a folder and an excel spreadsheet for us all to use and submit our goal numbers for the week. I shared it with all of them and made sure they had the EDIT capabilities when sharing both the folder and the excel spreadsheet inside. Now, this is where it get's weird. I can't edit it myself (even though I'm the owner) within dropbox (have to download and re-upload-which defeats the entire purpose) and my coworkers can't edit it themselves, unless my boss have the excel spreadsheet open on her computer. Which ofcourse when we save and then she closes and saved, creates a conflicted copy. She chatted with Dropbox and they told her no one should be able to edit it when she has it open, and asked that since I'm techincally the owner, to chat with them, but when I did, I was only allowed to chat with a robot. So here I am, fustrated and trying my hardest to figure out the glitch or what I did wrong, and how to fix.

The goal here is to be able for everyone to open this excel spreadsheet on their computers, not download it, be able to edit WITHIN dropbox, and save, and exit out so that the information added is there whenever the next person opens up the spreadsheet to put in their numbers and so on, and then at the end of the week, the excel spreadsheet adds up all our numbers for us, because we are editing it WITHIN dropbox. 

Can someone please help me figure out how to fix this? Again, everyone does have editing mode within the folder and excel itself, but no one can actually edit it, unless the boss (who isn't the original owner) has it open on their computer.

Please help!!!

[Walter]

Hi @annemaney, sorry to hear you're having issues with this. 

Could you please clarify what plan are you on and if you and the other members have enough quota to accommodate the shared folder in your accounts?

You can see this information in your account's plan tab. 

Let me know what you find and we'll take it from there.

[annemaney]

Hello Walter,

Thank you so much for replying. I currently have the Dropbox Basic, and my boss has Dropbox Professional Trial. I was wondering if maybe that was the issue, being that we all aren't under her Dropbox Professional Trail? Do we need to have our own logins branched off of her main dropbox, in order to share and editing documents within dropbox? At this office, we currently have our boss, and then 3 employees, and want to be able to share documents in dropbox and edit stuff within the dropbox itself. If you could please let me know the best way to accomplish that goal, we would greatly appreciate it! 

[Walter · Accepted solution]

The Professional plan is an individual one @annemaney, perhaps you'd be better off with a Dropbox for Business teams account?

Otherwise, all the members of the shared folders will need to have a Dropbox account and enough quota to be able to edit the content of the share folders.

PS: You can have a look at our plans and the features they offer at  this time on this page.