View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Hi, I have a free account and I need to export a file in order to unzip the files within but the app doesn't allow me to export the selected folder. How can I fix the problem?
Hi @Frankie7, let's jump right into this!
Can you clarify the platform you're using when trying to export the file in question? Also, what steps do you follow on your end, and do you get any specific errors?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Frankie7, when you say you downloaded Dropbox are you referring to the mobile or desktop app?
What is the OS you're using on your end, and what file type are you trying to export? Any screenshots you have are welcome.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Frankie7, if you're trying to export an entire folder, this currently isn't possible via the mobile app. Only individual files can be exported via the app.
If you're instead referring to exporting a single file, please let me know.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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