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Re: Trying to view comments on PDF

Trying to view comments on PDF

Lucy Shine Strong
Explorer | Level 3

Hello

 

I am working in a shared folder. I have synced it on my laptop. But when my mentor has added comments to my PDF I am unable to view them, it just says there are none there? There is plenty of space in the account. I have editor rights. 

 

Any ideas of what I should do would be very much appreciated.

 

Thank you 🙂

11 Replies 11

Jay
Dropbox Staff

Hi @lucy Shine Strong , thanks for bringing this to our attention.

 

Are these comments in the PDF itself via a PDF editor, or are these the comments used on the Dropbox site?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Lucy Shine Strong
Explorer | Level 3
The comments are inside the PDF in the end she had to email it to me so I could view them.

Walter
Dropbox Staff

Hey @Lucy Shine Strong , sorry to jump in here, but when you say the comments are inside the PDF, I'm assuming that your mentor is adding their comments through a 3rd party app and not directly on the Dropbox website - is that correct?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Lucy Shine Strong
Explorer | Level 3
Yes via a pdf editor

Walter
Dropbox Staff

Can they see their comments from their end on our website @Lucy Shine Strong  ?

 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Lucy Shine Strong
Explorer | Level 3
Yes, she shared her screen and I could see them. But when I opened the doc on my end I couldn’t see any. I tried numerous times.

Walter
Dropbox Staff

Have you considered using the Dropbox comments feature instead in that case, Lucy? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Lucy Shine Strong
Explorer | Level 3
I hadn’t thought of that. My mentor uses Dropbox with other people and does the same thing regularly. She didn’t understand why I couldn’t see the comments. I didn’t want to ask her to re-do all her work.

Walter
Dropbox Staff

In that case you can keep in mind for future use, Lucy.


Let us know if you need anything else in the meantime. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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