The idea was quite simple. My mac is getting full and smart sync was exactly the solution I needed. Clearing space while keeping my files within easy reach. A clic away.
This is how dropbox is promoting it.
Therefore, I’m obviously believing that this product will clear space on my internal hard drive.
So you can imagine my surprise when I realise that it wasn’t the case. Yes, theoretically if you press command + i, you’ll see that your file has a physical size close to 0 Ko and dropbox support love pointing this. However, the mac doesn’t recognise that and will continue to consider the space taken.
To this, dropbox responds: « this isn’t Dropbox failing to communicate with the OS system but your OS system failing to calculate to right size used by the files after smart sync. The proof is that it’s working on windows ». (I find amusing that it’s a clear imitation of the OS finder on their presentation page).
To their answer, Apple responds: « If dropbox decides to create a new product running on OS, they have to make it work with our ‘’rules’’. We’re not going to adapt to their product».
Dropbox support bypass this problem either by telling you they’ll send you a private message or pushing you to contact Apple support. So this might save you some time: Apple recognise the problem and don’t have solutions.
At the moment, the only thing that smart sync does is removing your files from your mac without clearing space.
So you don’t have access to your files anymore and your computer still consider that it’s using the same space.
I’m very thankful for those bringing technical solutions to make it work on this forum. However, I upgraded from plus to pro for this simple and elegant solution: smart sync. I’m expecting it to work as promoted.
I’ll go back to the selective synchronisation that was available with my plus account and request a refund. But don’t take me wrong, nothing else similar exists out there and I’d love to see this product develop further.
I’ve never taken time to write those kind of article but I rarely felt cheated like this by a renowned company. Specially one that I was looking up to.
Because in conclusion, this product isn’t working as promoted and I don’t really care who’s fault it is. They’re selling it.
Just imagine Adobe launching a new program that wouldn’t work on OS and responds ‘’but it’s working on windows it’s not our fault’’.
PS: If you relate to this article, please like or comment to bring attention to it.
... View more