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How do I stop files being deleted due to inactivity?
Mark i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? because i got a warning that my files may be deleted as it exceeded
I need help accessing my Dropbox account. No access to email, so I can't receive the security code.
Subject: Urgent Account Recovery Request – Lost Gmail Access Hello Dropbox Support, My Dropbox account is registered under the email address [email removed as per Community Guidelines]. I have lost access to this Gmail account and cannot receive verification codes. I attempted the recovery form multiple times, but it now says I have tried too many times and instructs me to contact support. I have always used the free Dropbox plan. To help verify ownership, here are details I can provide: - Devices I used with Dropbox: [list PC names, phone models] - Shared folders/files I remember: [list names] - Contacts I shared with: [list emails if possible] - Any old Dropbox emails/screenshots I still have - Approximate date I created the account: [month/year] I kindly request that you manually verify my account and update the linked email to a new one I control, so I can regain access to my files. Thank you for your assistance, Freddy
I need to cancel a subscription for an account I can no longer access
I need to cancel my subscription as my dropbox was tied to an email address from an old employer. I can't get assistance from anything online with dropbox. I am just directed to have a password reset and directed to that origiaonl email account, which I no longer have access to. I have tried several tickets with dropbox, but they close the ticket because they think they have resolved my issue I've paid every year over the past number of years over $100 a year. I can't access the benefit of my account because I can't log in to my dropbox with that email. I can't get dropbox to switch to my Gmail and I can't find assistance. I did find the website to mail a cancellation request, which I'll put in the mail today but holy cow, Mail? to cancel???? wow. disapointed with my customer service experience trying to switch my account over to an email I have access to. any assistance is appreciated as I mail the 1950's paper letter asking to cancel my account. PayPal ID [removed] Email for account: [removed per the Dropbox Community Guidelines] (I do not have access to this) as I do not work there anymore. my bad for not using my gmail originally.
Unknown charges on our credit card. How can I contact Dropbox about this?
I am absolutely done I've gone through the whole Dropbox roundabout - Login, search for payment ID, use credit card details - that didnt work We even CANCELLED OUR CARD - and still the payments are coming out on our new card Every month, we get 2 charges for Dropbox, and no one in our office is connected or has a paying account. I've sent contact help bot messages It seems we might need to start naming them - DODGY Drop box I cant get out no matter how hard I try It must be fraud if its this hard to get any kind of service from a business that can manage to take payments even after we have updated our Credit Card
Can't access account under deleted email
Hi, I had made a dropbox account in 2015 or 2016 under a now deleted email address that I no longer have access to. I can sign into the account, but cannot get past as it asks for a password reset, or sign-in code.. something of the sort. The point is, whatever it sends to the email, it is deleted and I cannot retrieve what is necessary to sign-in. This account might be the last place on earth to house invaluable pieces of my teenage years that I would like to retrieve. Is it at all possible to regain access given my situation? Thanks for reading, Trent C
I can't log into the correct account in the Dropbox desktop app on Mac OS
Application Affected Dropbox Device Macbook Pro Operating System/Browser (if using the web) Sequoia 15.5 (24F74) Dropbox App Version (if using the app) 237.4.5655 Question or Issue I have deleted and reinstalled the app so many times, and each time I reinstall it, it is logged into an old account I cannot log out of. The app is not in my taskbar for me to go to the preferences and log out. When I download the app, I want the login option to come up, but it doesn't. It won't let me open the app from Applications either, only in Finder.Can I access my old Dropbox account on my new PC?
Question or Issue I have a new Dell All-in-One PC to replace my prior that is no longer supported by Microsoft. It comes with basic Dropbox. My prior PC had Dropbox with more capacity than my new one. New capacity limits prevent me from transferring my old Dropbox storage to my new machine. I thought I might be able to access my old Dropbox account on my new machine and access files that way but I can't figure out how. Is there some way I can merge the two Dropbox versions so that I have access to the Dropbox capacity and files that I had on my old PC?
