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Admin Console

46 Topics

How to remove a member from a downgraded team?
Dropbox Plan - Basic (Formerly had Business Standard) Are you a Team Member or Admin? - Admin Do you have access to the email linked to the account? Yes Question or Issue I'm the current Admin for my organization and a previous employee is still on our DropBox account as a "Member." From the Admin Console page, it looks like she has 1+ Gb of storage used in her account. If I "Disconnect" her from our account, will her docs be lost? Does she need to set up a separate account first and then, transfer her files before I disconnect her? Any insight would be helpful. Thank you.
Solved
ShalomAdmin
2 months ago Place Security and Permissions
140Views
0likes
6Comments
I cannot manage team permissions while signed in as admin
Why can I not manage permissions while signed in as admin? It clearly says I am. And yet I can manage sharing permissions at all. Please help. I have screenshots, but I don't seem to be able to post them here. I can't give you much more info without those, other than I am not allowed to change permission settings like who has access to what folders, and I'm not able to share files or folders via email. This is the same from Chrome and the DB desktop app for Mac. -Ash
ashtrey1980
5 months ago Place Security and Permissions
221Views
0likes
6Comments
Adding a new person shouldn't add them to the Dropbox Team
Recently we have added two entry level members to our firm. We purchased licenses for them and wanted to add them to SOME Dropbox folders pertinent to their work. Unfortunately, Dropbox is telling me that the only way to add a person is to add a new person to the Team and this gives them access to EVERY folder in the firm's Dropbox. The only fix is to add a new person then delete the Team access to the folder and then individually reinvite people to each folder. How can Dropbox think this is a good idea? A person joining on their first day has access to most secret information the firm has, if only temporarily it's still a bad idea. Not to mention the vast amount of time and data consumed deleting off the Managing Partners and Partners and then having them resync and download. There's got to be a better way. Dropbox suggested that all new employees could have individual plans but that's just silly and an administrative burden.
Solved
Nate99
12 months ago Place Security and Permissions
174Views
0likes
3Comments
How do I change who gets emails to approve new members?
We want to change who receives the email when there are pending member approvals. How can I change that? This is a business account.
IpisTech
2 years ago Place Security and Permissions
52Views
0likes
1Comment
Restricting the Dropbox desktop app to permitted (company) devices
I have dropbox business for our office and am trying to limit access/installation to company-issued devices. We don't want our employees to install and sync company dropbox account onto their own personal devices due to security reasons. Quite simply, company files are one lost and unsecured computer / laptop away from being lost to the real world. Is there a way to do this?
PeteX
2 years ago Place Security and Permissions
250Views
0likes
4Comments
External users prompted to join team when shared a file
Dirty practice from Dropbox to prompt a recipient of a shared file to be asked to join your team. This prompt confuses the recipient of the file who requests to join the team and therefore Dropbox gains another paid user. This user (from another company) if added to the team by an overworked I.T. dept who isn't paying attention, then gains access to the company files. Please re-work your prompt system and remove the option to request access to join the team. We can add members to the team from the admin console and this is the most secure way to do this. This fault is obviously a great way for Dropbox to gain 'accidental' paid users at the expense of security. I receive a few of these emails each month and each time it's just Dropbox testing my intelligence again to see if I will accidentally add a totally random person to access our company files by mistake. This is absolutely not secure file storage and is designed to be misleading. It is frustrating that Dropbox is actively phishing. Disabling the ability of a user to request to join a team (from outside your company) would resolve this. It is hard to imagine a scenario where you would want to add (and pay for) an external user to your team. If you did need this feature, it would be a deliberate action and the cost involved would need to be approved (an ongoing subscription - the worst kind of cost). Email requests from external users would of course be ignored and make no impact on the purchase of the license. The current short term fix i can suggest is just setting Dropbox emails to block/spam/autodelete. Thanks for reading this far.
User81
2 years ago Place Security and Permissions
443Views
0likes
4Comments
How can I rotate users with a fixed number of licenses in a business plan?
We are small organisation where three people from the management should share documents. We decided to purchase Dropbox Business with 3 licenses. One person created the Dropbox account, and automatically became ADMIN. His email become the address used by Dropbox to communicate the issues affecting the whole team. Other people were invited by admin via invitation process. Now - in this organisation, management regularly rotate - one or more people leave the management, other people enter management. At any given time, there are at most 3 people in the management. What is the correct procedure to manage Dropbox accounts in this scenario? For example - when Admin person is replaced in the management, how to transfer ADMIN role to differrent user? There are two scenario variants: a) tranfer ADMIN role to already existing user b) transfer ADMIN role to newly added user - this, however, temporarily increases the number of users by 1 🙂 How to solve this?
BD Pujmanove 12
2 years ago Place Security and Permissions
182Views
0likes
5Comments
I need assistance with accessing and managing my team account
Hi! I am trying to get my music organization/band to use dropbox more efficiently & effectively. I have an enterprise plan but it doesn't seem like there is anywhere in the user interface for me to create or manage teams. I wanted to add phone support so I could call dropbox but i don't even see that option in my Settings console. How can i talk to someone who can help me figure this out? I'm talking to chatGPT but none of the directions i'm getting are accurately reflected in my user interface options. I have had a personal account for a long time that has 5TB of storage, and then recently this year i upgraded to a TEAMs account through Rekordbox (DJ software) which gives me and additional 10.5TB of storage, and i attempted to merge the accounts. It seems tho, that my admin options are only reflecting my personal account and not my Teams/Enterprise account. I'm running in circles on the website and need assistance. Thank you in advance for any help or direction.
Derek Vincent Smith
2 years ago Place Security and Permissions
721Views
0likes
8Comments
We have no access to our Dropbox team admin account, and we're in locked state
We hired a third-party to create and run our dropbox account; however, we are no longer in contact with this person and have no way to ask for the login information. We received an email stating the account is in a locked state. We want to renew the subscription, but we cannot login to the account. We also want to remove this person from the account and they no longer work for us. Any suggestions?
CM2009
2 years ago Place Security and Permissions
397Views
0likes
4Comments
Transfer ownership of files from a disconnected user to the whole team
Hi. I need your assistance please. I am trying to move some files from an admin's personal account to our Team folder so that all the users in the organisation have access to these files. The folders are owned by a user who has been 'Disconnected'. The user has not been 'Deleted', so I don't seem to have access to the 'Manage files' option to transfer ownership of these files. As a result, I can't move the files. I am an admin of the organisation, trying to do some cleanup! Is there any way around this? Please let me know if you need any more info. Thanks so much.
Patrick Bailie
2 years ago Place Security and Permissions
1.3KViews
0likes
6Comments