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How to change Dropbox plan from the App store to the Dropbox website.
Dropbox Plan Basic Payment Method CArd App Store How did you upgrade? Site Question or Issue Hi I cancel my professional plan to change my purchase from App Store to the site, but when a want to upgrade my account, the site give me just a App Store option. with this massage: "You purchased Dropbox Professional through the iOS app"
Subscription pop up stops me from accessing the Dropbox app on my iPhone SE.
Dropbox Basic Free Question or Issue The issue is the subscription pop up that I cannot remove to access my Dropbox. This hugely inconvenient and annoying i have an iPhone SE running iOS 18.6.2. I have a screenshot but cannot see how to share it thank you for your help
I cancelled my in-app Dropbox trial, but my account hasn't been downgraded yet.
So like the title says, my free trail for Dropbox plus ends in June 20th(which is today) and I forgot to cancel yesterday June 19, I subscribed to the trial through my iPhone on the App Store so today June 20th at 1:30am(which was the time I remember I had to cancelđ ) i canceled my free trial hoping I wasnât charged. As I cancel the trial I noticed that my account still has all the Dropbox plus features, and when I checked my account it said my free trial was still active, and when I went to my purchase history at the App Store, thereâs no billing invoice from drop box and I havenât received a receipt from the App Store saying I was charged. Can you guy let me know whatâs going on? Was I charged? Does my free trail end at the start of June 20th? Or at the very end of June 20th which is 11:59pm?
Moving from my subscription from Google Play to the App store. How can I do this?
Up until now i have paid for dropbox through the google play store app. I am moving to an iphone. I have set up the drop box app on the iphone but Apple does not have the google play store app. I have cancelled my subscription on google play store, and hoped to be able to set up payments via the dropbox app on the iphone, but there is know where that allows me to do this. Please can someone advise?
Billing issue caused my account to downgrade even though iTunes payment was successful
I had a payment issue with iTunes that I finally worked out yesterday, but apparently itunes and dropbox are now out of sync and I can't get Dropbox to acknowledge that payment has been made. When I try to restore purchases to sync the account up, I get this error: "Unable to Restore Purchases. The operation could not be completed. NSURLErrorDomain error 409" Please help.
I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I needed to keep what I had on the cloud so I just left it alone. I never thought to check and see if the plan was still showing free. I also thought in the times where I saw a free account that the paid account must be another email. It wasn't until today when I looked at reducing the plan, I noticed in ios there are two Plus Monthlys so I wanted to see if I could find out exactly what I was paying for since I've been out of storage for so long. I logged into the account that I receive the receipts to ( my apple id for app store ) and that account only had 2g so i logged into every other email address I have and ALL of them show basic plan. Furthermore, I went back through my emails so I could see exactly when this all started and realized each of the other accounts gets an email of its own stating their boxes are full so the paid account had to be the apple account. I tried going to support but because it reads my account as being free, I cannot connect to a person. I've calculated this out - Starting in March of 2018 I was getting charged $9.99 plus tax - that continued until Jan 2023. The amount paid for March 2018 - Dec 2022 not including tax was $569.43. Jan 2023 the price increased to $11.99 per month plus tax. Since Jan 2023 I've paid $347.71 plus tax. This brings me to a total of $917.14 plus tax where I never received the product I paid for and have no way of contacting the company to receive help. If you have a suggestion please let me know before I contact a professional.Change country in app store, breaking my subscription
Bit annoyed that Iâm not able to just contact support because Iâm not a âplus memberâ, even though I am and have been for years. Recently moved back from New Zealand to the Netherlands, which is super annoying with the app store and this has been a whole nightmare in itself. You need to let all your subscriptions run out before you can change this, so I did. After waiting for a month for all my subscriptions to end, i still couldnât change since apparently Dropbox still required me to pay 20,50nzd for, idk, the month of April, maybe May? it doesnt say. Did that. changed countries. Now my subscription is still not active. In the appstore under my subscriptions it says it ended 25th of July 2024, which is super weird, because Ive been using it and paying for it up until now, so thats not correct. I just already paid for this coming month, as far as I understand it, so why isnt it active? Dropbox, super annoying that Im not allowed to contact you about issues with my subscription because of course i automatically got downgraded.
I changed my iTunes Plus plan from monthly to yearly, but my Dropbox account is now Basic.
Initially, I had a Dropbox monthly payment plan, but I canceled it in January and switched to the annual Dropbox Plus plan. I have a receipt confirming the successful payment. However, I recently noticed that the app is unable to charge my card and is prompting me to update my billing address. I reached out to Apple Support, and they confirmed that my monthly plan was canceled and that I purchased the annual plan. Despite this, my attempts to speak with a live representative at Dropbox have been unsuccessful. Moreover, my account now appears to be on the Dropbox Basic plan instead of the annual plan I paid for. Last night, I finally managed to chat with a representative who advised me to refresh my purchases, but I encountered an error when doing so. The agent informed me that she did not have the tools necessary to resolve the issue. Given that my account has been downgraded and customer service options for Dropbox Basic are limited, how can I get the appropriate assistance to rectify this problem?