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Computer Backup
64 Topics
How can I cancel my computer backup?
I apparently selected pc backup when I installed Dropbox and naturally I'm out of storage on my Dropbox account now. I don't want and have no need to have my pc backed up to it. I have the desktop app but am not able to find the preferences section to stop it from backing up. I did try just deleting My PC from Dropbox but a message comes up and says if I delete "My PC" it says it will be removed from my Dropbox and from the computer. If I delete it in Dropbox, does that mean I'll lose everything on my laptop too? Sorry if it sounds like a newbie question but I am. 🙂 Any help stopping the PC backup would be greatly appreciated.Solved25KViews2likes58Comments
Turning on dropbox backup but folder name is weird
I had tested the Dropbox Backup feature in the past so I know that when turned on my Computers should be added as My Mac (Unique Mac Name). I decided to turn it back on again when setting up two new Macs that I have but the backup now creates the folders as just Mac, Mac (2), Mac (3) I've gone through the steps of unlinking Dropbox from each computer. Checking their names in System Preferences and also in the Security tab of my Dropbox account. The computer names are correct in Dropbox but the backup feature is still creating the folders as just MacSolved15KViews10likes56Commentsmy files disappeared.
I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? I already looked at the list of deleted files and there is nothing. I did it on Tuesday, the 26th, and on the 27th, I was no longer. I already did the backward process but the file just disappeared. I don't know what else to do! when i try to open the file in Word, it appears that it is in the dropbox in the following path: users / paulobarros / dropbox / mymac / desktop / filename but when I open the drop, there is nothing. HELP PLEASE!!!12KViews0likes99Comments
How do I delete Backups in Dropbox?
Hello, I've been trying to find out what is taking space in my Dropbox. When I go to Manage account it says I have 11.8 GBs of Backups out of 15 GB. However I cannot actually find out what backup this is nor delete it. All the steps I've checked on the site talks about installing a Desktop App then going to Sync and Backup. However there's no such thing. I'm using the latest Dropbox app downloaded from Dropbox website and running on Windows 11. Also if I go to Dropbox app in the taskbar and then click on my account name then go to Preferences there's an option for the tab called Backups. However this tab opens up just the folders however I've not selected any folders to be backed up. There's no way to actually delete backups. I've tried unlinking all devices from my account, deleting all files in the directories and still there's this 11GB just missing. Why can't Dropbox app just show what is taking the space and have an option to delete it?Solved7.7KViews4likes17Comments
how to STOP all automatic syncing
I want to stop all automatic syncing. I accidentally allowed this when migrating to a new device and it's ruining my life. All the support I can find is to fix sync failures. I want to STOP ALL and only manually add files to drop box. I have deleted the desktop app. Thanks!Solved7.6KViews1like8Comments
Deleting computer folders from Dropbox
Hi everybody, I'm having a problem lately with my dropbox account. I have the basic package, so i can only have 2 GB of storage on my dropbox. This is why I only want the files needed on the dropbox and not my personal documents. But it happens to be that these documents are already on my dropbox. There is a file 'My PC' on dropbox with all my personal documents in it. This file is shared with no one. I cannot delete the folders/documents from dropbox without deleting them from my local computer storage. Can anybody help me out? I cannot upload anything now as my storage is full. Thanks in advance:)Solved7.3KViews2likes14Comments
DropBox Takes over the Documents folder
i am having this issue with a mac mini M1 - i am running the beta software that is supposed to work with the M1. I migrated data only using the migration assistant built into macs. Dropbox takes over my documents folder as soon as a sign in and the path changes showing it is now a dropbox folder - after doing a migration that folder is empty and if i restore to that folder the files disappear within a few minutes. I am likely saying goodbye as i am fed up with poor mac support and poor support in general. I spent 4 hours chatting with their support people BEFORE i did the migration because i anticipated issues and sure enough the issues are real.Solved6.2KViews2likes13Comments
Paths to files on my desktop have changed
I have uninstalled the DropBox, but it is still affecting the location of files on my desktop. For example, the path to files is: C:\Users\user\Dropbox\PC\Desktop\[file name], instead of C:\Users\user\Desktop\[file name]. What can be done to get rid of 'Dropbox\PC\' from the path? P.S. My OS is Windows 10 Pro x64 version 22H2 (OS build 19045.2965).Solved6.2KViews0likes41Comments
Dropbox computer backup: how to undo?
I uninstalled and reinstalled Dropbox because of some issues with syncing. In reinstalling, I thought I clicked on "no, I don't want dropbox to backup my computer" but apparently I clicked wrong because it started a backup that I couldn't stop in any way besides using the Pause Sync option. So I let it back it up all the way and then turned off the automatic backup on the website, hoping it will delete the backup, but it didn't. Now I have a backup of my computer on dropbox, which I don't want, and I can't just delete the folder because it deletes things in my computer too. I tried with a couple of files, and deleting them in Dropbox deletes the original file, almost as if it's not a copy. It also doesn't take up any space on Dropbox. This doesn't make a lot of sense to me, can you help me?Solved5.5KViews1like12Comments
