You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Create or delete account
24 Topics2 Dropbox accounts and no way to merge them.
I am getting messages that one of my acccounts is going to be deleted if I don’t login and when I go to login it says I’m out of space and need to upgrade. However, I have had 2 accounts for many years and upgraded the other but there is NO way to integrate the 2 accounts. There is no live customer support that I know of. Such that I regret having these accounts. It’s like my data is hostage until I buy a storage plan for BOTH accounts which is ridiculous. My husband is a software engineer but each platform has its own engineers and should have its own support staff if they are to provide a service like this. I wonder if anyone here has had a similar problem. I have other small monthly expense drains and hate to add yet another when I should be able to integrate accounts with content moved to the one that has the storage. Baby photos are on here for example.526Views0likes1CommentAccount ownership transfer
Hi community, I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a former employee using her own email address. She then left the company and we do not have access to our own Dropbox folder because the former employee has the credentials. We can prove that the association is the owner of the Dropbox account thanks to our credit card which is used to pay for the subscription. Do you know who I can contact to make the change and replace this former employee's email address by the association's email address and reset the password in order to regain access to the account? Thanks a lot in advance for your help!Solved11KViews0likes10CommentsMy account has disappeared
Hello My account and all my files have completely vanished. I have been using it regularly all year but this week I went to use the folder on my computer and it wasn't there, so I logged in on Chrome and it said my password wasn't correct. I tried 4 or 5 times but nothing. Not knowing what the problem was I tried resetting my password but never got an email to reset it. I tried that at least half a dozen times. Then I signed up for a new account with my same email hoping I would get a message saying there's already an account associated with that email but that didn't happen, so now I have an empty account with my email. I have about 8 years worth of my video editing career on dropbox and I need to talk to someone. I have emailed customer support but have yet to hear from anyone. What is the deal? Worst customer support ever.2.7KViews0likes5CommentsDelete a personal dropbox account to recreate it after ?
Hello, Is it possible to delete a personal dropbox account and after some days open a new dropbox account based on the same email ? I was thinking to delete mine, and re-create it from scratch taking advantage of a promotional offer (free 100Gb for a year long) given by my new brand Windows laptop: no problem with that? or should I create another email to take advantage of that offer? Thanks2.5KViews0likes5CommentsCan't login to DropBox
Hi! I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account? I'm a little bit sad about this situation because there saved some old photos.Solved3KViews0likes2CommentsI can't login cause my email address doesn't exist anymore
I had signed up years ago and the email address I used to sign up i stopped using after a year and I believe the email has been deleted permanently therefore I can’t seem to log in with the email and password I originally signed up with.3.4KViews0likes8CommentsWant to delete my account - no option available in General setting
I want to delete my account and everything, doc anfd files related BUT unlike what it is said in help center there NO "delete account" option in General settings. Please procede ASAP !! I'm furious I cannot simply delete in a click. This is my right as a user so I would appreciate this to be done right away.Solved13KViews1like28CommentsHackers abusing Dropbox to access Gmail?!!!
Google Chrome is up-to-date Versie 75.0.3770.100 (Officiële build) (32-bits) I sent the Chrome team this 2 days ago and I also contacted API Support team... Copy-paste: Somehow the virus contained in this file [link removed by moderator]and this file [link removed by moderator]immediately broke out of my 360 TotalSecurity Sandbox and not only that, it started adding all my logged in gmail accounts to dropbox!!! IP History shows a browser used in Sweden. I have 2FA enabled for all gmail accounts (no mobile number) so it's beyond me how they can add my gmail accounts (even Apps for your Domain) to Dropbox (without Dropbox being able to find the account through password reset). I quickly noticed the file was not safe so I disconnected the internet and cleaned up (only 1 PuP file for some Russian mail app in AppData\Local). Yet within 20 seconds the damage was already done... ;-( 1. how can dropbox give gmail accounts access to non-existing accounts (I got almost a dozen notification emails from Google, they are legit), 2. how can a virus read my logged in gmail addresses (I don't store any passwords but I do use lastpass, which wasn't the leak because that contains many more gmail accounts that didn't get breached)? 3. Next to the dropbox warnings, I also got a password reset email from Bittrex crypto exchange... I made that account last week, with a non-existing email address (but catch-all of my domain)... How the frack did they get that email address that quickly? 4. WHAT INFORMATION IN MY Gmail CAN BE ACCESSED THROUGH DROPBOX???!!! Luckily I investigated the Google Notifications on my Mobile phone and immediately changed all passwords... Yet I have no idea if my private information has been stolen already... Access to my gmail would be a hackers' paradise. So far, all is good BUT I have not forgotten the password reset request for my virgin Bittrex account...! (end copy-paste) I thought you should know to. I have ran Avast (it was installed), 360 TotalSecurity (with all engines enabled, even Avira's) and now also a Full working Demo version of Dr.Web (which did wonders on my Android phones) including a firewall. All is (reportedly) clean. Kindly advise: especially question 4 (ALL CAPS) is important to ME. What's going on here??? How can hackers in Sweden use Dropbox with non-existing Dropbox accounts to access my gmail??? And WHAT can they access? Regards * actually, the downloaders itself are kind-of safe; the resulting download (an ISO file) contains the nasty piece of software that triggered all of Google's emails warning me about Dropbox access from Sweden (where I don't live).7.5KViews0likes11Comments