Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Create or delete account

275 Topics

Deleted old account, opened a new one and computer files are gone. Anyway to retrieve them?
Hello, I deleted my account on dropbox and immediately opened a new one with a new email address. I thought the old files would be retained on my computer, but now it seems they are gone! The new dropbox folder on my laptop's hard drive is empty. The old files are not on the Recycle Bin of Windows. Are the files permanently delete? Can I retrieve or restore them somehow? Thanks.
Solved
panos_85
4 days ago Place Delete, edit, and organize
20Views
0likes
1Comment
Having trouble cancelling my trial and deleting my account
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's noCancel trialbutton were found. Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !
Solved
Rachapong
6 days ago Place Plans and Subscriptions
51Views
0likes
6Comments
I was trying to cancel my plan and I accidentally deleted my account. Can it be restored?
I am currently unable to cancel my plan and am in the payment phase. (Payment has not been made because there is no money in the account.) However, while trying various methods to cancel, I accidentally deleted my account. Is there a way to recover my account or cancel the payment?
kim2012
7 days ago Place Security and Permissions
130Views
0likes
12Comments
I deleted my Dropbox account, but I'm still being charged
I have read the similar items to mine and do not know how to receive assistance. My wife had a small business and used the Dropbox services for several years. She retired earlier this year and we submitted a request to Dropbox to delete the account. I received a confirmation on May 28, 2024 at 11:59 AM stating the following: "This email is a confirmation that you've deleted your Dropbox account." I am still being charged $54.00 per month. I am unable to log into the original account because the account was deleted, as I had requested. I attempted to write an email to SALES to see if they would assist me, but all I received back was the procedure to log into the account and work from there. Again, it is hard to log into an account if the account has been deleted. The most recent billing statement from Dropbox is listed as: [Removed as per Community Guidelines]. As a last ditch effort, I even tried to send a response to "Feedback@dropbox.com" which was listed in my cancellation confirmation letter but the response came back telling me this is not a monitored address. How do I get someone at Dropbox to address this issue? Thanks, Dale
Solved
dcas301349
13 days ago Place Plans and Subscriptions
507Views
0likes
12Comments
Can’t cancel subscription and not allowed to delete account
When I go to delete account it says I’m not allowed to. Been trying to cancel subscription. Please help
Terese Tobin
14 days ago Place Plans and Subscriptions
59Views
0likes
7Comments
'Create account' has failed on several iPads
Sorry, an error occurred. Please try again later. OK This is happening on several iPads. Please help! Thank you, Julien Lafleur Bureau Veritas, Inc.
JulienLafleur
14 days ago Place Security and Permissions
10Views
0likes
1Comment
Unable to delete account - nothing happens on a browser and getting an error on the app
So I have a free account and no longer need it. I have tried the steps on website to delete the account but when I get to the end after putting in my password nothing happens. I have tried deleting through the app and get an error message stating the account can’t be deleted due to an unknown error. I’ve tried different browsers and wiping the cache, still no fix. Any ideas?
SteveS
20 days ago Place Security and Permissions
40Views
0likes
3Comments
Unable to delete account. Getting error: "something went wrong, an unknown error occurred".
I am unable to delete my Dropbox account. created the account with my Apple ID and private relay for email. when trying to delete from the app, I got an error saying “something went wrong, an unknown error occurred” trying to delete from chrome and safari, it first made me create a password and then once created and attempting the deletion of the account, it downloads a 0 byte file called “post_delete”…. does anyone have guidance?
anonymous
21 days ago Place Security and Permissions
88Views
0likes
6Comments
Unable to delete basic account: error 'post_delete might be having issues'.
I recently created a dropbox basic account to back up data from an app on my iphone - the app directed me to dropbox and I believe the dropbox account is created with my apple id. I have tried to delete the account on Edge browser from the 'delete account' option in My Account on Dropbox but continually receive the following error page:- Any suggestions please?
cc1973
22 days ago Place Security and Permissions
30Views
0likes
2Comments
I have been billed for an account I can´t access
Hi, I have been billed for an account I can´t access and since I can´t access the account I can not get any help from the billing team? Does anyone know how I can get in contact with a real person at dropbox the chatbox is not very helpful? I also tryed to search for the 12diget code using this tool provided, but it does not find anything.
MellaS
30 days ago Place Security and Permissions
22Views
0likes
1Comment