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257 TopicsCan't access email to get 6-digit code
I can login successfully, but needs me to check 6-digit code in email. Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to check 6-digit code in email. (same computer) My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code. I only want to login Dropbox without check email 6-digit code, so what can I do? ThanksSolved62KViews4likes429CommentsIs there an ultimate recourse for 2FA deactivation ? (entirely locked out of my account)
Hi there, The situation is simple: I used to have dropbox and stopped using it years ago. Now i'd like to come back. I have lost access to my account and have no recovery option available at all. - I don't own any device that is still connected to the account through the app - I don't own any device that still has the 2FA token installed on an authentication app - I don't have the 2FA recovery codes anymore - I have changed phone number since then So this is a case where I have no solution at all to regain access, which is ok. It's my fault, and there is no data loss involved at all. That being said, now that I'd like to come back, I'd ideally like to use my main email address / historic account. My question therefore is: Is there a team inside the Dropbox company that can, on a case-by-case basis, turn off 2FA for a lost account ? I understand that this would only be on very select case-by-case basis because otherwise it opens up potential attack vectors. I also understand that this is my fault and no one else's so I'm not here to assign blame or to complain. I'm just wondering if there is a team inside the Dropbox company that does that. I can provide a ton of proof of my identity, my ownership of the email address (and of the domain name that email address is on), my being the original user (with IP addresses used at the time and other information), etc. Also, I have access to the email address of the account in question (it's my main address) and I have the valid password for it. So, are there any documented cases of such a thing being possible ? Microsoft once saved my ass during a similar situation after a catastrophic business IT event, although that was with a paid account. In the case of this issue here, I'm not a paying customer anymore, alhough I was and would like to be again... If no solution exists, I'll simply use another email address and create a new account, although I'd prefer to find a solution and regain access to the account based on my main email. Thank you everyone for your time, cheers ! PS: I have already contacted the support team (in my country, not the english-speaking support) and they keep answering with boilerplate "use your recovery codes / your phone number" eventhough I've explained what I just laid out here, so I'm simply here in the hopes that I can get an unambiguous "yes" or "no" answer to the question of whether or not an ultimate, case-by-case recourse procedure exists.Solved2.4KViews2likes6CommentsReceived a "Complete your DropBox setup" e-mail out of nowhere
I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but then shows the next step as "download the desktop and mobile apps". Well, what exactly triggered this e-mail? Because I've been a member already for many, many years, and I already have both the mobile and desktop apps installed and set up on multiple devices. I haven't done anything recently that is out of the ordinary. It's just doing its thing on each of those clients. This worries me that someone has somehow triggered.Solved9.5KViews2likes18CommentsHow to delete someone from your Dropbox team without deleting their personal Dropbox account?
Hello, I recently granted action to an external person to our business account. By accident, I wanted to kick her out of the general permission, to grant her access only to one folder. When I did that, her whole personal Dropbox account got deleted. Luckily, I could restore it, but now she is a permanent member of our company dropbox. I am wondering what to do when our joint project will end and she won't need to access our documents.221Views1like5CommentsMy Plus account is gone, and turned to Basic. Now it shows all files are missing.
I have a plus account, only one email not a team. For some reason this week it signed me out and suddenly when I log back in, it says I have a basic account and all of my files are gone. I have tried placing a help ticket in everywhere I can. Since it says it is a free account (which my plus is paid for) it will not let me access live chat help. I NEED to get into my files, my entire work life relies on dropbox. I know files are there for 30 days so please help, no one is getting back to me.380Views1like7CommentsContact support
I have an idea that's very important. When a new Dropbox member creates their account and needs to speak to a live agent. Make sure when they click on contact support, that it actually works and they can actually connect with a live person. And update your FAQ. Because some of the info included is not true and it does not work! Thank you522Views1like1CommentI received a charge for an inactive account
I have not used Dropbox in years and had an INACTIVE account when I received a completely random charge today through PayPal for $119.98. There is NO way to receive ANY support for this issue directly through DropBox without PAYING for another plan. I immediately cancelled the plan that I NEVER agreed to pay for or sign up for through PayPal. I have NO information in my account what this charge is for and since it was through PayPal I cannot even look up the charge and what plan it goes to. This is completely fraudulent business practice. I don't even have access to the service I was FRAUDLENTLY charged for in my account that I had to since reactivate and is at a BASIC plan because I DO NOT USE DROPBOX. I WANT THE CHARGE REVERSED IMMEDIATELY - THIS IS ABSOLUTELY ILLEGAL. YOU SHOULD NOT BE ABLE TO CHARGE AN INACTIVE ACCOUNT.440Views1like1CommentI can't delete my account as I'm getting a 500 error
I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and then an error message of 500. It is frustrating you cannot even reach i live person on chat. Any suggestions on how to handle, or drop box please email me. I now have been charged another year as of December and also want a refund since this has been impossible.2.9KViews1like29CommentsSign in with Apple ID shows that the account is disabled
Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue. I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete. After that I can't use the Continue with Apple feature anymore. Please solve the issue. Thanks6.8KViews1like27CommentsMy account has an unknown device and two factor authentication on it - what can I do?
My account 2 factor phone number is not mine. My active computer is not mine. I rec’d an email from “no-reply” at Dropbox. it got a hold of all my old contacts and started sending the same type of no reply email to them. It is not sending to my currently used contacts. My account was free and had not been used in over 2 years. I want to delete the account and make this stop. help please4.9KViews1like19Comments