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Create or delete account

91 Topics

I can't use my university email address to create a Dropbox account.
Recently, I need to use my university email to creat an account, but the system shows it is not allowed. So how can I solve this problem to get an account based on my Asu.edu Email?
logierachel
1 month ago Place Security and Permissions
116Views
0likes
6Comments
Inactive account for many years. Is it deleted?
Hello, i have an old account and I think my last activity on that account was 2019. I can no longer sign in because I forgot my password, also there is no way for me to reset my password since the email address that was connected to my old dropbox was already deleted on google. I just want a clear answer, since i was inactive on my old dropbox account for almost 2 years, did you manage to delete my account and all my files? Please i need answers. Thank you so much
Solved
Obachan
1 month ago Place Security and Permissions
13KViews
1like
6Comments
I accidentally deleted my Dropbox account - can I recover it?
Hello, this is urgent. I accidentally deleted my Dropbox Basic account linked to this email address. After that, I mistakenly created a new account with the same email. I need to recover my original account and files if it is still within the 30-day recovery period. Please prioritize this request and let me know what steps I need to take with the new account I created. Thank you for your urgent assistance.
MatthewM
4 months ago Place Security and Permissions
108Views
0likes
3Comments
Having trouble cancelling my trial and deleting my account
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found. Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !
Solved
Rachapong
9 months ago Place Plans and Subscriptions
1.8KViews
0likes
36Comments
I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email. Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently. My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email. I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"
justinl
10 months ago Place Security and Permissions
360Views
0likes
13Comments
I had linked my Apple ID to a now deleted Dropbox account and I can't use it to create a new one.
Dear Dropbox Support Team, I previously used Dropbox and had linked my account to my Apple ID. However, I deleted that account years ago. Since then, I’ve been unable to create a new account on iOS using “Sign in with Apple” or link my Apple ID to an account with the same email address. Every attempt results in an error message with ERROR 500, even when I try different email addresses or use Apple’s “Hide My Email” feature. It seems my Apple ID is now completely unable to use Dropbox, which is causing significant disruptions to my workflow. I would appreciate any guidance on resolving this issue. Thank you for your support! Best regards, HuaDeity
HuaDeity_
10 months ago Place Security and Permissions
523Views
0likes
11Comments
There's no option to delete my Dropbox account.
On Dropbox Basic free plan. Trying to delete account. Chatbot tells me to do this: Click your avatar at the top of the webpage Click Settings Under General, click Delete account There is no "Delete account" on that page.
Stewed Tomatoes
1 year ago Place Security and Permissions
252Views
0likes
9Comments
Can I recover a deleted account?
I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]
Solved
james74
1 year ago Place Delete, Edit, and Organize
15KViews
0likes
21Comments
Unable to delete my account - says user ID and password don't match
I've been trying to delete my account. I've never used this account since I first opened it a month or two ago. Today, I followed the instructions, entered my password (it doesn't provide a place to enter my ID) but a message says that my User ID & password do not match. So I go into my account and change my user id AND my password. I'm thinking it's gonna work now, finally! But I try it again and it still tells me my USER ID/Password doesn't match. Why does it tell me that when it doesn't even give me an option to enter a User ID? I was using the same password I used when it set it up only a few months ago. Since I'm already logged in, I go into my account and change BOTH my User ID and my Password. That should fix it, right? NOPE. It still tells me the User ID and Password do not match. I've been trying to get this account deleted for days. When I communicated with Dropbox by email to ask them to delete it, they told me I have to delete it myself. WTH?? I've tried everything now. Why can't I get this stupid account off of my Desktop PC?
dnicke
1 year ago Place Security and Permissions
1KViews
0likes
10Comments
I logged into Dropbox with Google and now my old account has disappeared.
Drop box prompted to log in again. I used to login with 4 digit pin. Suddenly, Dropbox asked to log in with email id and password. I got security code on my email id but Dropbox was not accepting it . I tried login with google account and all files got disappeared though email id is same.. Really, don’t know what to do. I would be grateful if any member can help me out. Thanks in advance
rajeshdpujara
1 year ago Place Security and Permissions
1.4KViews
0likes
17Comments